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Frequent Contributor
floridagal46
Posts: 75
Registered: ‎08-08-2013

Shipping??????????

‎05-27-2021 07:44 PM

WoW the Q has hit rock bottom!

 

Last orders of multiple items on each have been seriosly miss handled! Ship about half on both orders.  Tried to cancel with no results- telling me CS can't cancel or WON"T cancel.

 

CS chat is useless!

 

There is NOTHING on the Q I can not get elsewhere!

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QVC Customer Care
QVC Customer Care
Barbara-QVC
Posts: 1,497
Registered: ‎10-12-2015

Re: Shipping??????????

‎05-27-2021 08:02 PM

@floridagal46 wrote:

WoW the Q has hit rock bottom!

 

Last orders of multiple items on each have been seriosly miss handled! Ship about half on both orders.  Tried to cancel with no results- telling me CS can't cancel or WON"T cancel.

 

CS chat is useless!

 

There is NOTHING on the Q I can not get elsewhere!

 

 

@floridagal46  I am sorry that you have had this experience. Unfortunately there are times when we are unable to cancel an order. I would be happy to put a note on an order that you tried to cancel so that you can return it for a full refund. 

 

Please email the order details to QVCSocialTeam@qvc.com and we would be happy to assist.

 

Barb

Customer Care

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Frequent Contributor
floridagal46
Posts: 75
Registered: ‎08-08-2013

Re: Shipping??????????

‎05-28-2021 01:29 PM

Okay Barb, I did that- now let us see what happens!

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Frequent Contributor
floridagal46
Posts: 75
Registered: ‎08-08-2013

Re: Shipping??????????

‎06-11-2021 02:11 AM

I knew this wasn't going to be easy to return and receive credit of the return fees!  

 

I now know that is true!

 

They didn't bother with the issues at hand or the customers!

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