Customer Care

[Otoberetired]

Not sure what is going on with shipping.  I have enjoyed shopping with QVC for many years but recently have been disappointed.  Two weeks ago I had several items that I ordered shipped in a box.  Some were Isaac Mizrahi and some were Susan Graver which is fine.  However, the invoice stated I was to receive 6 items but there were only 5 in the box.  Do they not count to make sure that the same number of items are in the box as are on the invoice.  I called Customer Service and this was fixed quickly.  Monday, I received a package.  I had ordered two Louis D'elio whisper knit sweaters.  One was in white and one was in black.  In the package was the white sweater together with a Denim & Co. jacket that I did not order and do not want.  My black sweater was not in the package.  I am so PO'd that I have not called yet.  I assume that I will have to pay to ship this "unwanted" item back to QVC.

[KingstonsMom]

@Otoberetired

You won't have to pay for the return shipping on the wrong item sent, but you do need to keep an eye on your account to make sure you aren't charged for the return shipping anyway since sometimes the return dept. doesn't check what's in the computer in this respect.

I'm sure the Mods will see this post and get involved to help you through this, they're great!

Welcome to the forums!

[Anonymous]

Hi @Otoberetired I am so sorry you received the incorrect item. We can take care of that for you. I just sent you an email. 

[Pecky]

It just happened to me today.  I ordered Linea Big Deal in a size 2 and received size 18.  I planned on wearing it tonight for a company function instead I took it to the post office for a refund.  I'm not a happy camper.