Customer Care

[evergreen]

It really bothers me that I have to pay two different shipping charges and have QVC send both items in one package.  What a ripoff.

[halfpint1]

I bought some Quackers--2 in a pkg.--4 different ones came in one package tonight--$12 shipping.  If they would weigh them I think it would of been cheaper.

[loriqvc]

I think most people would be surprised at how much shipping really costs. I've been an ebay seller for years (and a buyer for even longer), and I rarely have any issues with what the Q charges for shipping. I'm sure the company gets discounts because it ships so much, but I will tell you from experience that clothing weighs more than you might imagine; as an example, I recently shipped a hoodie/sweatshirt across the country, and if I hadn't been able to use a flat rate box from the USPS, it would've cost me $18 (and it still cost me just over $13). And you're definitely not going to be able to get a set of Temp-tations stoneware or a baker's rack delivered for $5.50 without some kind of special shipping setup.

Overall, I think the QVC tiered shipping rates are usually more than reasonable. The return shipping process is a bit questionable at times—for example, if it isn't inconvenient, you can easily pay just $3.50 rather than $6.95 to return jewelry items via USPS First Class Mail, and you'll get your package delivered and your refund issued a LOT faster—but on the whole, unless or until the Q decides to change its business model to offer more free shipping, the current fees aren't so bad.

[mimomof4]

That also bothers me when I pay for shipping twice and the items are placed in the same package.  I realize that S&H is based on item weight or cost.  When I purchase from other online retailers and have to pay S&H it is based on the total sum of my purchase unless I have something that is oversized.  QVC has a set S&H for every single item.  I'm curious how the S&H would compare if it was done similar to other online retailers (only in situations where I have to pay shipping charges)

[santorini]

Their discount is a well kept secret.  I used to work for a major company and saw the discounts they got.  A FedEx $15.00 charge was THREE dollars for them.  1/5 of the cost that the normal person would pay.  I'm sure they are loving the profits they make from shipping charges that are passed on to us.

[designerlady]

It's time folks pay attention to the shipping and return fees. Having been a customer for over 20 years, I now have awakened to note that the fees are enormous. Way back, there was a full credit on the price and shipping fees. No more. Each item has a shipping charge even if they're shipped in one bag. Return charges are at least $6.95+ for the label sent with the package. You will be charged double if you return a second item in the same initial shipment. I purchased a pair of Earth shoes. My bill on my cc was $109.43. and my credit was $93.01 so my cost to try on these shoes was $16.42. I've decreased my ordering drastically due to this, and my cc bill is way down. Unless I really want something, I think carefully what it's going to cost me. The new fee is now up 50 cents as well. The customary on TV was $3. for small items; now it's $3.50. Beware!

[Pecky]

I don't mind the shipping as long as they ship it in a reasonable time.  Lately it's been in processing for many days before shipping it.  That's what gets me mad.