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05-19-2020 06:03 PM
Solved! Go to the Best Answer.
05-19-2020 06:04 PM
05-19-2020 06:13 PM
?
05-19-2020 06:43 PM
Try emailing the QVCSocialTeam@QVC.com for assistance.
They'll need your order info in the email, but don't post it here on the forums, it's considered 'personal info' and not allowed.
Good luck and I hope your problem is resolved!
05-19-2020 07:09 PM
Same problem for me . And I can not cancel the items. It doesn't let me cancel. I do not think thats a personal problem. We all have the same problem. They should at least allow us to cancel the items. But after placing an order you may have only 20 min. to cancel . After that you are out of luck. And the item is not shipped. Please at least allow us to cancel .
05-19-2020 07:18 PM
@MTMjack wrote:
I have ordered something on May 1 and since then I’ve received three emails telling me“sorry for the delays” I know this is a big problem right now and so far I have patiently accepted the delays.
However, it’s three weeks and my order is still “In Process”. What exactly does that mean???
If QVC & HSN are owned by the same company I don’t understand the disparity in the shipping department. I’ve ordered two things from HSN and they were both delivered to me within five days. I’m sure I’m not the only one that is having this problem & that I’m not the only one that has complained on the forum. BTW this is the only way you can cpmplain/ask about your order because I’ve called customer service several times and you don’t get a person you just get told by recording that they’re busy and they can’t answer any calls.
I don’t have any hopes that this will be resolved anytime soon but I just felt that I needed to put my two cents in regarding the prolonged shipping delays.
I have sent you an e-mail in regards to your order.
05-19-2020 07:20 PM
05-19-2020 11:13 PM
I was notified that 3 of my orders were delayed and would be delivered by May 22. Today I was notified the date has changed to May 26. Other companies don't seem to have a problem delivering orders in a timely manner. I order a lot from QVC but this is getting ridiculous.
05-20-2020 09:52 AM
May 1 must have been the magic day because I've got an order that is still in process. I finally got through to customer service but there is really no answer. They gave me a $10.00 credit and said it "should" mail out by Friday.
Bobbi
05-20-2020 02:36 PM
Have experienced pretty much the same. When I do get a representative on the phone, they can tell you nothing more that was is on your account. No help.
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