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Honored Contributor
Posts: 41,798
Registered: ‎03-12-2010

Seeking Clarification for Exchanges - Return Fee Applied

Hello,

I ordered and received a Tiffany Kay ring in size 7.  The size that I ordered wasn't a good fit so I checked Q inventory and saw that a size 8 was available and initiated an exchange online for a size 8.

 

The exchange process was started and the size 7 ring was dropped off at the post office within an hour of me receiving it.

 

I followed the package through the return process and saw that the Q received the ring.  When I didn't get an email stating that the replacement was shipped, I contacted customer service via chat and was advised that the size 8 was no longer available and that the Q would issue me a refund.

 

I just noticed that the Q hit me with a return fee of 6.95 a couple of days after the refund amount posted to my credit card. 

 

This was the first time that I attempted an exchange.  I want to confirm that exchanges are free providing the Q has the replacement in stock.  Otherwise it's considered a return.

 

I'm not complaining or trying to start an argument.  I'm trying to understand the rules of engagement.

 

 

There are many elements: wind, fire, water
But none quite like the element of surprise
Respected Contributor
Posts: 2,802
Registered: ‎06-06-2012

Re: Seeking Clarification for Exchanges - Return Fee Applied

@Bird mama contact CS and tell them to issue a refund for the return label fee. You are supposed to get a FULL refund if the exchange item is no longer in stock. 

Honored Contributor
Posts: 41,798
Registered: ‎03-12-2010

Re: Seeking Clarification for Exchanges - Return Fee Applied

@DJs mom  That's what I thought too.  I used easy pay on the ring and when the Q credited me with the first easy pay (in its entirety) I didn't give it a second thought.  Got my AMEX statement and though uhh what's going on, lol.

There are many elements: wind, fire, water
But none quite like the element of surprise
Honored Contributor
Posts: 71,059
Registered: ‎03-10-2010

Re: Seeking Clarification for Exchanges - Return Fee Applied

@Bird mama.  I believe you were charged by mistake.  At this point, I'd contact the social team at qvcsocialteam@qvc.com  include the order # for a refund.

New Mexico☀️Land Of Enchantment
Esteemed Contributor
Posts: 6,256
Registered: ‎11-06-2011

Re: Seeking Clarification for Exchanges - Return Fee Applied

@Bird mama - Just to add one more voice of confirmation, you should not have been charged for the return label if you were attempting an exchange and the item was not available. Any customer service representative (phone, chat, or Social Team) should be able to help you get a refund. Good luck!

Esteemed Contributor
Posts: 6,080
Registered: ‎07-26-2019

Re: Seeking Clarification for Exchanges - Return Fee Applied

[ Edited ]

 @Bird mama 

 

QVC  does this all the time - they break their own rules of  when Not to charge return shipping . Rarely are exchanes done , even when it's very clear the internet  shows they have inventory.   I find it is often on sale items .

 One has to constantly contact QVC for incorrect  return shipping  fees  for exchanges or defective items .

 contact the QVC Social team

Honored Contributor
Posts: 41,798
Registered: ‎03-12-2010

Re: Seeking Clarification for Exchanges - Return Fee Applied

Thank you @DJs mom  @Kachina624  @loriqvc  @skatting44 

 

It's been taken care of.  I appreciate all of you.

 

There are many elements: wind, fire, water
But none quite like the element of surprise
Respected Contributor
Posts: 3,012
Registered: ‎03-09-2010

Re: Seeking Clarification for Exchanges - Return Fee Applied

Before qvceasyreturns became so popular, I would write to them for an exchange and they would put it through.  That was a much faster way of doing exchanges.  They did this twice for me and I had the exchange in a little over a week.  Waiting for the postal service to get the item back to the warehouse, and hoping the people working in returns even read you want an exchange, takes too long and chances are what you want is no longer available.

On another note, what is stopping anyone making a return from asking for an exchange they know is not available just to save the label fee?  Its a slippery slope and some people are dishonest and will do anything to save a dollar.  I would like to know what the real policy is regarding being charged for the label if your item is not available.  Customers should not have to wait to see if they get a charge for the label.