Customer Care

Occasional Contributor

Posts: 10

Registered: ‎02-05-2014

Santas Best 5 ft flocked tree

‎07-16-2019 04:19 PM

I ordered this santas besr tree 2016. Worked great till last Christmas, it has a 5 yr warranty BUT cannot seem to get an answer from Anyone!!! NOT HAPPY! I have spent alot of money on QVC & they should back up this warranty. Talk to santa best customer service but now they are not even answering their phones. Sent 2 emails so hoping to hear from them or QVC will step up and make this warranty good OR i am turning this into the Better Business Burea. Anyone else having this problem?????

QVC Customer Care

Posts: 2,947

Registered: ‎06-14-2015

Re: Santas Best 5 ft flocked tree

‎07-16-2019 04:31 PM

@lites fan

We would be happy to assist you if you would please send an email to QVCSocialTeam@qvc.com. Please include your phone number on the account so we may locate your account.

Beth QVC

Occasional Contributor

Posts: 10

Registered: ‎02-05-2014

Re: Santas Best 5 ft flocked tree

‎07-17-2019 04:40 PM

I called qvc again to try to get ahold of Beth that answered my complaint. I was told they had no way to contact another customer service line. I told her i could not get in touch with Santa best by phone or email and she gave me another number to call. This timd the call went through. I left a voice mail & my phone number & email. If i am not contacted by end of week, i will be calling qvc again. Thank you for reaxhing out to belp Beth. I certainly hope santas best does get in touch with me & make this warranty good or i will have to turn into BBB.