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05-29-2019 02:23 AM
Ater being a satisfied customer for 28 years I will not be ordering again anytime soon. It now takes weeks to receive an order. My last order I placed on May 17th and it was still "In Process" as of today, May 28th. I called CS today and was told I couldn't cancel. This evening I looked online at my order and it said backorder on both items. WHAT?! CS did not tell me it was on backorder nor were the items on waitlist when I ordered. I then looked on my wish list and both items I had ordered were available. I canceled the order.
I returned 2 items in the past several months. Both took 10 days to get to Ontario, CA and there they sat for several weeks and no return was processed. I made separate calls to CS to finally get my returns processed and reunded. On one of the orders I was charged the $6.95 shipping label return fee twice. Had to call again.
Until I can be sure I can place and receive orders (or do the rare return) in a timely manner, I will be shopping elsewhere. Hope QVC can fix their system soon!
05-29-2019 03:54 AM
@rasgal wrote:Ater being a satisfied customer for 28 years I will not be ordering again anytime soon. It now takes weeks to receive an order. My last order I placed on May 17th and it was still "In Process" as of today, May 28th. I called CS today and was told I couldn't cancel. This evening I looked online at my order and it said backorder on both items. WHAT?! CS did not tell me it was on backorder nor were the items on waitlist when I ordered. I then looked on my wish list and both items I had ordered were available. I canceled the order.
I returned 2 items in the past several months. Both took 10 days to get to Ontario, CA and there they sat for several weeks and no return was processed. I made separate calls to CS to finally get my returns processed and reunded. On one of the orders I was charged the $6.95 shipping label return fee twice. Had to call again.
Until I can be sure I can place and receive orders (or do the rare return) in a timely manner, I will be shopping elsewhere. Hope QVC can fix their system soon!
@rasgal Many more of us should be going this route. Maybe then they'll get it. Farewell and happy shopping elsewhere.
05-29-2019 03:56 AM
@rasgal You are not alone. 12 days and counting and still has not shipped out. CS may not be able to cancel online but someone needs to pick up a phone and cancel. This is totally ridiculous and the Q is getting their customers very upset. I don't want to order anything because I have no idea when it will ship. The thing is this. One time per year and I am not sure the reason but an order ships out in 2 days. Maybe someone else is familiar with the reason why this happens but I am not. All I know is QVC needs to cancel these orders that are in limbo. It is not fair to the customers.
05-29-2019 04:43 AM
I received an e-mail today from QVC apoligizing for the long delays in shipping. They said they are re-doing the way they handle orders and will do better in shipping. I hope it is true because they have been getting worse and worse!
05-29-2019 04:54 AM
My purchases are down at least 95% because of slow shipping and slow credit to my account when returning items. Amazon is my new shopping place now. Buh bye QVC
05-29-2019 05:58 AM - edited 05-29-2019 06:23 AM
While I can understand the concerns of some, I really don't care how long it takes and never cancel an order, order something I need right away or return so it just doesn't matter to me. Hopefully they will find a resolution to shipping issues and know they are working on it. I remember the days before the internet when you sent in a paper order to places and a check and waited and waited with absolutely no way to know when order to be shipped or arrive.
05-29-2019 07:13 AM
Thats too bad after 28 years you would let a couple of bad experiences chase you way.
05-29-2019 07:48 AM
I think a “line in the sand” is a personal decision and differs for everyone. I understand that behavior that is acceptable to me might be completely unacceptable to someone else.
05-29-2019 07:54 AM
I received the same shipping problems email. The only products I have cancelled due to late shipment are Lock & Lock sets, IIRC. I have one still sitting out there right now, and I have decided to wait for it. But I understand your frustration. QVC is no longer the place I can order a gift and have it arrive in time for the special occasion, unless I order at least a month in advance.
05-29-2019 08:06 AM
Shipping has been a problem for me too. Gift cards are too difficult to use also. I have had three issues with gift cards. Two were resolved, one was not. $21 lost in cyberspace. QVC is not customer friendly.
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