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06-22-2020 12:50 PM
On 4/25 I ordered M68266 Landies candies for $36.30...your constant delays in shipment caused these candies to be melted when I finally received them and in early May I was told I would get a credit. I contacted you later on when credit never received and was told it would be coming depending on my billing cycle. I have had 2 billing cycles and still no credit - I WANT MY CRFDIT NOW!!!!!!! And on top of this I ordered Isaac's TSV dress - I was reading the reviews of the dress by those who received the dress......my dress is still in the PROCESS stage. This is garbage - I NO LONGEDR WANT THIS DRESS.....why did others get it and IK still don ot have mine. I cannot cancel because it is in process so would you please find a way to cancel this.....i refuse to pay return postage on something you never shipped and I no longer want. Thank you for helping!!!!
06-22-2020 12:57 PM
@grooms wrote:
On 4/25 I ordered M68266 Landies candies for $36.30...your constant delays in shipment caused these candies to be melted when I finally received them and in early May I was told I would get a credit. I contacted you later on when credit never received and was told it would be coming depending on my billing cycle. I have had 2 billing cycles and still no credit - I WANT MY CRFDIT NOW!!!!!!! And on top of this I ordered Isaac's TSV dress - I was reading the reviews of the dress by those who received the dress......my dress is still in the PROCESS stage. This is garbage - I NO LONGEDR WANT THIS DRESS.....why did others get it and IK still don ot have mine. I cannot cancel because it is in process so would you please find a way to cancel this.....i refuse to pay return postage on something you never shipped and I no longer want. Thank you for helping!!!!
@grooms I will take a look at the order for M68266 and also the Isaac Dress, then follow up with you by email.
I am very sorry for any frustration!!
Susan
06-22-2020 01:06 PM
I would appreciate your kindness in checking my order as well. It was placed on 5/26/20. According to the tracking it has been sitting at the Lehigh Valley, Pa post office since 5/28/20.
I've called CS numerous times to no avail. No one is ever available to take a phone call. I have posted a similar request here with no response. I have sent several emails directly with no response.
I checked with the post office. They told me on 2 occasions that there us no record of the package being received there.
Please, could someone look into this matter???? Either send a replacement or issue a full refund. This is beyond ridiculous at this point.
I've had other orders from QVC and elsewhere delivered in a very timely manner. I don't understand why someone hasn't taken the time to investigate this.
06-22-2020 01:10 PM
Social Team, as a follow up.....
My daughter, who lives in Bethlehem, Pa, had a similar experience. Tracking said her package was at the same post office from 6/1/20. It was never there. It was tracked instead to a pist office in Philadelphia. The post office found it for her and it was delivered the following day.
06-22-2020 01:15 PM
@grandma r wrote:
I would appreciate your kindness in checking my order as well. It was placed on 5/26/20. According to the tracking it has been sitting at the Lehigh Valley, Pa post office since 5/28/20.
I've called CS numerous times to no avail. No one is ever available to take a phone call. I have posted a similar request here with no response. I have sent several emails directly with no response.
I checked with the post office. They told me on 2 occasions that there us no record of the package being received there.
Please, could someone look into this matter???? Either send a replacement or issue a full refund. This is beyond ridiculous at this point.
I've had other orders from QVC and elsewhere delivered in a very timely manner. I don't understand why someone hasn't taken the time to investigate this.
@grandma r Can you let me know the item number, I will be happy to help with this.
Susan
06-22-2020 01:40 PM - last edited on 06-22-2020 01:45 PM by Susan-QVC
I'd appreciate to have your assistance.( I emailed this same information to QVC social Team but have not had a response. )
06-22-2020 01:44 PM - edited 06-22-2020 02:36 PM
@cottoncandi wrote:
I'd love to have your assistance.( I emailed this same information to QVC social Team but have not had a response. )I placed an order for ‘IT cosmetics Bye Bye Pores Pressed Illumination With Brush’39 days ago on May 14, 2020 and have not received it.My order Number - # ***********When I click on “ Tracking” it saysJune 9 - shipment information received by UPS mail innovations but actually has not moved at all.Thank you
@cottoncandi Sure thats no problem, did you want a replacement or refund?
Susan
06-22-2020 01:45 PM
I'd like a replacement. Thank you
06-22-2020 02:13 PM - edited 06-22-2020 02:52 PM
@cottoncandi wrote:
I'd like a replacement. Thank you
@cottoncandi Your new item should arrive on or about Wednesday, June 24, 2020.
Have a great afternoon!
Susan
06-22-2020 03:54 PM
and yet, people kept ordering.
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