Customer Care

Quick links
Turn on suggestions Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Do you mean 
Reply
Contributor
April-Rose
Posts: 71
Registered: ‎10-06-2012

SHOPAHOLICS: ONE DAY AT A TIME SATURDAY, MAY 21)

‎06-13-2016 03:34 PM

I ordered the recent LOGO TSV on easy pay.  I think it was one week ago.  I ordered one. My credit card is a new chip reader card with a different expiration date.  I fully realize it was my initial error in not realizing the bank changed the expiration date. 

 

I have now tried four times to get it straightened out with CS via changing my online info, speaking to CS three times and online chat.  Days ago the item status was  "shipped." Today I called CS to see about changing a scent on an AD item and before I hung up she claimed I had a "past due" for the LOGO TSV item.  How could they send an easy pay item without having the first payment approved?  It has nothing to do with my bank card.  I checked because sometimes I order things from the U.K. and the bank security wants to make sure you are the one making the purchase.  Something this simple should not go on for a week.  Am I missing something here?

Report Inappropriate Content
Message 1 of 2 (400 Views)
Reply
0 Hearts
QVC Customer Care
QVC Customer Care
Wayne-QVC
Posts: 724
Registered: ‎06-14-2015

Re: SHOPAHOLICS: ONE DAY AT A TIME SATURDAY, MAY 21)

‎06-13-2016 05:46 PM

@April-Rose I'm so sorry to hear you had that experience. Please e-mail me your account information to QVCSocialTeam@qvc.com if you need my help.

Report Inappropriate Content
Message 2 of 2 (367 Views)
Reply
0 Hearts