Customer Care

[pinkcrystal]

I ordered the Josie Maran TSV last month.  It was sent to my old address, I had recently moved but the post office did not forward it, they sent it back to the sender.  So I chatted online with a rep about it and she sent a new one to my new address.  Now I look at tracking and it says delivered but to the OLD ADDRESS again.

Please assist if you can, thank you.  

[Kachina624]

@pinkcrystal    Contact the mods at QVCSocialTeam@QVC.com. Including your appropriate order numbers. 

[Kim-QVC · Accepted solution]

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@pinkcrystal wrote:

I ordered the Josie Maran TSV last month.  It was sent to my old address, I had recently moved but the post office did not forward it, they sent it back to the sender.  So I chatted online with a rep about it and she sent a new one to my new address.  Now I look at tracking and it says delivered but to the OLD ADDRESS again.

Please assist if you can, thank you.  

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Hi @pinkcrystal thank you for posting with us here in our QVC Community Customer Care forum today. I am very sorry that this has caused concern. I have reviewed the order and the replacement is in the processing to ship status, I do not see that it was shipped out yet. The ship-to address for the replacement is the new address.. Please e,ail us at QVCSocialTeam@qvc.com if you need assistance, thank you. Kim