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Regular Contributor
Posts: 230
Registered: ‎03-09-2010

I ordered the Josie Maran TSV last month.  It was sent to my old address, I had recently moved but the post office did not forward it, they sent it back to the sender.  So I chatted online with a rep about it and she sent a new one to my new address.  Now I look at tracking and it says delivered but to the OLD ADDRESS again.

 

Please assist if you can, thank you.  

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Honored Contributor
Posts: 55,944
Registered: ‎03-10-2010

@pinkcrystal    Contact the mods at QVCSocialTeam@QVC.com. Including your appropriate order numbers. 

New Mexico☀️Land Of Enchantment
QVC Customer Care
Posts: 679
Registered: ‎06-14-2015

@pinkcrystal wrote:

I ordered the Josie Maran TSV last month.  It was sent to my old address, I had recently moved but the post office did not forward it, they sent it back to the sender.  So I chatted online with a rep about it and she sent a new one to my new address.  Now I look at tracking and it says delivered but to the OLD ADDRESS again.

 

Please assist if you can, thank you.  


Hi @pinkcrystal thank you for posting with us here in our QVC Community Customer Care forum today. I am very sorry that this has caused concern. I have reviewed the order and the replacement is in the processing to ship status, I do not see that it was shipped out yet. The ship-to address for the replacement is the new address.. Please e,ail us at QVCSocialTeam@qvc.com if you need assistance, thank you. Kim