Customer Care

[ebarenzo]

I purchased a jacket which was too large and I used the return label and sent it back for a smaller size.  I brought it to the Post Office and when I insert the tracking number it says it is still on its way but I was not told where it is exactly.  How many days does it take to be returned so I can know when the smaller size is on its way?  Can I speak with someone at QVC who will help me?  I sent it back on the 15th of September and to day is the 25th?  Thanks for any advise!

[123gogirl]

It takes 2 weeks for the item to reach its' return destination and an additional week to process a return.  I just returned 4 items (QVC sent the incorrect item or size for 3 of the items).  I track it everyday through QVC and Newgistics.  The one item that was shipped the earliest took 3 weeks to be refunded.  So, you would have to add additional time for an item to be exchanged, shipped and received.

[Magny]

Email:

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@ebarenzo wrote:

I purchased a jacket which was too large and I used the return label and sent it back for a smaller size.  I brought it to the Post Office and when I insert the tracking number it says it is still on its way but I was not told where it is exactly.  How many days does it take to be returned so I can know when the smaller size is on its way?  Can I speak with someone at QVC who will help me?  I sent it back on the 15th of September and to day is the 25th?  Thanks for any advise!

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Email to:

qvcsocialteam@qvc.com

[itsmagic]

In my experience doing an exchange, it takes at least 3 weeks for the whole process to be completed. 

[Kachina624]

It's been my experience, if you really, really want something, return the original and just buy the correct size, eating the shipping costs.  So often the exchange process just doesn't work. 

[whateverisspecial]

Same problem mine has been sitting since day of return Sept 20 I sent tracking to QVC. Ow I have another issue on items supposedly I received but not from post office someone has sticky fingers