Returns

Jtdmum · ‎03-17-2010

Hi CC-

I returned 2 items and they've been received- Approximately how long should I wait before I call?

Looks like this has been an issue based on the posts on the boards--If you can just let me (us) know what the time frame is?

TIA!

on the bay · ‎03-09-2010

@Jtdmum-

This doesn't directly answer your question which perhaps a moderator could answer.

I never wait for QVC to issue me credit for a return.

As soon as I see from my return tracking number that they have received the return, I call customer service and let them know. I give them the tracking number or day and time of the return delivery and they issue credit right then.

Then it takes 2-3 days to see the credit, which is the usual time for my credit card to issue credit.

"If you walk the footsteps of a stranger, you'll learn things you never knew. Can you sing with all the voices of the mountains? can you paint with all the colors of the wind?"

Kim-QVC · ‎06-14-2015

@Jtdmum wrote:

Hi CC-

I returned 2 items and they've been received- Approximately how long should I wait before I call?

Looks like this has been an issue based on the posts on the boards--If you can just let me (us) know what the time frame is?

TIA!

Good morning @Jtdmum we'd be happy to check on the returns, please email the order information to QVCSocialTeam@qvc.com, thank you. ~Kim

tobes · ‎08-02-2010

Kim Good luck. Seems to be a problem with returns and QVC website errors for me. So sad, QVC used to be so good at this. They have had my Linea leather jacket since October 11 and I have three or four e-mails back and forth that contain different solutions to my return. First one CSR said I would have my refund within 3 days. Now they are telling me 10 days to process and should see refund within next 2 cycles of my credit card statement. First time I have had a problem like this.

Jtdmum · ‎03-17-2010

Just want to update: Thanks CC team for caring for my issue.

Having read through many posts about returns, looks iike maybe a server issue or something related to the HSN merger going on- Many years as a Q shopper and never have had an issue so something is clearly up.

Many many Thanks--I'm sure doing your job is tough enough--keeping up with another departments issue must be frustrating.