Returns are taking forever

justashopper · ‎03-21-2010

Anyone else waiting for what seems like an eternity for returns to post to their account?

I totally understand the mail is backed up etc but I shop via online/mail at a lot of places. Their returns seem to post relatively quickly.

It's such a bummer and I know others are probably feeing the same. I am not seeking advice as much I just want to vent to people that can probably relate. :-)

I don't know if QVC is trying to rectify this situation or what. I know they are struggling with all the supply chain issues. It also kind of bums me out that things are considered "advanced order" but not mentioned in the presentation.

I have actually decided not to order from qvc for awhile. Try to consider the pain in the butt it is waiting on things to ship and to process as returns.... I have 6 things waiting to return and 3 things waiting to ship....

Are you waiting on anything? Good luck!

Kachina624 · ‎03-10-2010

@justashopper My last return, in August, took 17 days from the date mailed until credit received. I didn't consider that awful at all.

New Mexico☀️Land Of Enchantment

Effie54 · ‎09-08-2010

Well, I think they're very slow. But not when it comes to mailing our Q bills out!

millieshops · ‎03-09-2010

@Kachina624 I remember 17 days being the time for returns to post all the way back into the 90s.

I shop with credit, not debit, and have been fortunate to need few returns and even those seem to post almost always within the billing cycle. That satisfies me

geezerette · ‎03-16-2010

@millieshops wrote:
@Kachina624 I remember 17 days being the time for returns to post all the way back into the 90s.

I shop with credit, not debit, and have been fortunate to need few returns and even those seem to post almost always within the billing cycle. That satisfies me

I agree that returns have always taken quite a while. Seems to me I remember at one point the Q posting something about allowing two weeks for processing after they receive your return.

I allow for at least three weeks after I've mailed a return to get a credit notification. I know this before I buy anything here. If I return late in the billing cycle, I know my credit won't show up until the next cycle. It's never been a problem for me.

Other places that I have returned merchandise take about the same length of time, so I expect it.

Sage04 · ‎07-10-2011

My return took about 6 days including the refund. What I have a problem with is after writing on a sheet of paper with a permanent marker that it was defective so therefore shouldn't be charged return fee, I was. The Social Team took care of the difference.

It makes me wonder if the return packages are opened by Robots.

Foxxee · ‎10-03-2014

Usually, it's about 3 weeks for me, but I have one now that was returned on August 8, received on September 15. ??? No refund yet. Will be contacting QVC for the refund.

Kachina624 · ‎03-10-2010

@Effie54 wrote:
Well, I think they're very slow. But not when it comes to mailing our Q bills out!

@Effie54 QVC doesn't send bills.

New Mexico☀️Land Of Enchantment

loriqvc · ‎11-06-2011

@justashopper - If you use the QVC return label, wait until the day after you see the USPS status update that the agent has picked up the package and then send your return/exchange details to the moderators at QVCSocialTeam@qvc.com. At that point, the return will be officially logged in the system, so they can often help you get your refund or exchange processed pretty quickly. Good luck!

Effie54 · ‎09-08-2010

@Kachina624 wrote:

@Effie54 wrote:
Well, I think they're very slow. But not when it comes to mailing our Q bills out!
@Effie54 QVC doesn't send bills.

Synchrony Bank/Q bill....same thing