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Occasional Contributor
emt1404
Posts: 5
Registered: ‎03-18-2010

Returns and Refunds

‎01-17-2019 06:54 AM

I returned 4 Hairdo wigs due to the wrong color sent. Followed the return instructions exactly. I returned on 1/3. My status is not showing up as returned. These orders were place on 12/21. When will you issue a refund? And also refund shipping as you sent the wrong items. If you look at my order history, 2 orders on 12/21 for 2 wigs eah for a total of 4 wigs.   

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Respected Contributor
ellaphant
Posts: 4,580
Registered: ‎12-13-2010

Re: Returns and Refunds

‎01-17-2019 06:57 AM

You need to call customer service.

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Honored Contributor
GCR18
Posts: 17,892
Registered: ‎07-03-2013

Re: Returns and Refunds

‎01-17-2019 07:25 AM

I would give it another week.

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QVC Customer Care
QVC Customer Care
Susan-QVC
Posts: 1,677
Registered: ‎06-14-2015

Re: Returns and Refunds

‎01-17-2019 07:41 AM

@emt1404  Good Morning,

 

I will take a look at the orders and email you with any actions I've taken. 

Susan Q-Social

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