Customer Care

[LDenise]

Customer Service - I need help!!

Order *************

I have notifed QVC over a month ago that I am returning a mattress.

I have NOT been contacted yet for pick up.  I need this taken care of immediately.

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Oct 31 - notiifed the mattress is to be returned

Nov 20 -QVC requested the pick up courier to call me

Nov 25 - left message  Big Box Dept

Nov 26 - Big Box dept is getting a hold of pick up courier

Dec 2 - Big Box dept sending another email to Serta

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This is very frustrating; the first payment is already posted on my QCard

and I am moving next week!!

I need action NOW

Please help me

LDenise

[MalteseMomma]

DISGUSTING CUSTOMER SERVICE!

I'm so sorry this is happening to you..........

[Penelope59]

This is a shame They make it sound so easy in the sales presentation. I hope the social team will be able to help you

[Susan-QVC]

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@LDenise wrote:

Customer Service - I need help!!

Order *************

I have notifed QVC over a month ago that I am returning a mattress.

I have NOT been contacted yet for pick up.  I need this taken care of immediately.

----------------------------------------------------------------------------------

Oct 31 - notiifed the mattress is to be returned

Nov 20 -QVC requested the pick up courier to call me

Nov 25 - left message  Big Box Dept

Nov 26 - Big Box dept is getting a hold of pick up courier

Dec 2 - Big Box dept sending another email to Serta

-------------------------------------------------------------------------------------

This is very frustrating; the first payment is already posted on my QCard

and I am moving next week!!

I need action NOW

Please help me

LDenise

@LDenise   We will forward this over to our big box team to assist you. 

Susan

[Kachina624]

Some of their less expensive foam and hybrid mattresses they don't want returned.  Not cost effective.  They just have the customer give it away and they credit the account.

[LDenise]

The mattress is the Bellagio / Serta brand.  It is still in the plastic - I layed on it

over the plastic and knew it wasn't comfortable for me.  I wish it was because it is a beautiful mattress.

Spoiler

[Kachina624]

@LDenise.  Sounds as though yours was not one of the inexpensive ones.  Hope you get it picked up.

[SeaMaiden]

I would only buy such a thing like a mattress locally...online return of a mattress will be a disappointment 

[hooked on books]

I purchased a queen size Serta mattress and box spring this past January from QVC and it is one of the worst mattresses I've ever owned!!! I wish I had returned it immediately!! Would definitely not recommend QVC's Serta mattresses!! @LDenise, good for you for sending it back and I wish you luck with whatever replacement mattress you will purchase!

[LDenise]

thank you to Margot in the Big Box Dept !!!!

I spoke to her Friday and she contacted the delivery company

and by Saturday morning my return mattress was picked up!

Appreciated her listening and taking action.

Sincerely~