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Contributor
Posts: 73
Registered: ‎03-20-2010

I ordered a set of nail polishes at the end of February and they got lost somewhere in the mail.  So QVC sent out another set, which arrived broken,  I sent them back.  QVC sent out another set they were broken also.  I sent them back.  I never received any notification for the last return and am approcoaching the 3rd. deduction for Easy Pay.  I have no product.  And I just want a refund now.  Please get this processed so they wont continually take money for Easy Pay payments.  I have already tried calling (impossible to get through) and also sent e-mails.  HELP!!!

QVC Customer Care
Posts: 1,318
Registered: ‎10-12-2015

Hi @Marjorie46 

 

I am sorry that you had this experience. I have refunded $15.46 to your QCard and all future easy pays have been cancelled. 

 

Barb

Customer Care

Contributor
Posts: 73
Registered: ‎03-20-2010

Thank you so much for the fast action to my complaint!

Contributor
Posts: 73
Registered: ‎03-20-2010

The 3rd. payment was taken out yesterday.  The refunded amount should be for 3 Easy Pay payments, not just 2.  I find it hard to believe I have been dealing with this purchase for 3 months and still dont have it resolved.


@Barbara-QVC wrote:

Hi @Marjorie46 

 

I am sorry that you had this experience. I have refunded $15.46 to your QCard and all future easy pays have been cancelled. 

 

Barb

Customer Care


 

QVC Customer Care
Posts: 364
Registered: ‎06-14-2015

@Marjorie46 wrote:

The 3rd. payment was taken out yesterday.  The refunded amount should be for 3 Easy Pay payments, not just 2.  I find it hard to believe I have been dealing with this purchase for 3 months and still dont have it resolved.


@Barbara-QVC wrote:

Hi @Marjorie46 

 

I am sorry that you had this experience. I have refunded $15.46 to your QCard and all future easy pays have been cancelled. 

 

Barb

Customer Care


 


At the time of the return only 2 payments were billed. The 3rd payment was not due until 5/18.

Contributor
Posts: 73
Registered: ‎03-20-2010

@Paulette-QVC wrote:

@Marjorie46 wrote:

The 3rd. payment was taken out yesterday.  The refunded amount should be for 3 Easy Pay payments, not just 2.  I find it hard to believe I have been dealing with this purchase for 3 months and still dont have it resolved.


@Barbara-QVC wrote:

Hi @Marjorie46 

 

I am sorry that you had this experience. I have refunded $15.46 to your QCard and all future easy pays have been cancelled. 

 

Barb

Customer Care


 


At the time of the return only 2 payments were billed. The 3rd payment was not due until 5/18.



@Paulette-QVC wrote:

@Marjorie46 wrote:

The 3rd. payment was taken out yesterday.  The refunded amount should be for 3 Easy Pay payments, not just 2.  I find it hard to believe I have been dealing with this purchase for 3 months and still dont have it resolved.


@Barbara-QVC wrote:

Hi @Marjorie46 

 

I am sorry that you had this experience. I have refunded $15.46 to your QCard and all future easy pays have been cancelled. 

 

Barb

Customer Care


 


At the time of the return only 2 payments were billed. The 3rd payment was not due until 5/18.


On May 13th.  the 3rd. payment of $7.52 was deducted from my account.

 

QVC Customer Care
Posts: 648
Registered: ‎06-14-2015

@Marjorie46 wrote:

@Paulette-QVC wrote:

@Marjorie46 wrote:

The 3rd. payment was taken out yesterday.  The refunded amount should be for 3 Easy Pay payments, not just 2.  I find it hard to believe I have been dealing with this purchase for 3 months and still dont have it resolved.


@Barbara-QVC wrote:

Hi @Marjorie46 

 

I am sorry that you had this experience. I have refunded $15.46 to your QCard and all future easy pays have been cancelled. 

 

Barb

Customer Care


 


At the time of the return only 2 payments were billed. The 3rd payment was not due until 5/18.



@Paulette-QVC wrote:

@Marjorie46 wrote:

The 3rd. payment was taken out yesterday.  The refunded amount should be for 3 Easy Pay payments, not just 2.  I find it hard to believe I have been dealing with this purchase for 3 months and still dont have it resolved.


@Barbara-QVC wrote:

Hi @Marjorie46 

 

I am sorry that you had this experience. I have refunded $15.46 to your QCard and all future easy pays have been cancelled. 

 

Barb

Customer Care


 


At the time of the return only 2 payments were billed. The 3rd payment was not due until 5/18.


On May 13th.  the 3rd. payment of $7.52 was deducted from my account.

 


Good morning @Marjorie46  - the $7.52 was the final installment on LVX Nail Treatment Set. Thank you for shopping with us. ~Kim

Contributor
Posts: 73
Registered: ‎03-20-2010

You are right, I am so sorry.  This has been resolved to my satisfaction.  Thank you very much.


@Kim-QVC wrote:

@Marjorie46 wrote:

@Paulette-QVC wrote:

@Marjorie46 wrote:

The 3rd. payment was taken out yesterday.  The refunded amount should be for 3 Easy Pay payments, not just 2.  I find it hard to believe I have been dealing with this purchase for 3 months and still dont have it resolved.


@Barbara-QVC wrote:

Hi @Marjorie46 

 

I am sorry that you had this experience. I have refunded $15.46 to your QCard and all future easy pays have been cancelled. 

 

Barb

Customer Care


 


At the time of the return only 2 payments were billed. The 3rd payment was not due until 5/18.



@Paulette-QVC wrote:

@Marjorie46 wrote:

The 3rd. payment was taken out yesterday.  The refunded amount should be for 3 Easy Pay payments, not just 2.  I find it hard to believe I have been dealing with this purchase for 3 months and still dont have it resolved.


@Barbara-QVC wrote:

Hi @Marjorie46 

 

I am sorry that you had this experience. I have refunded $15.46 to your QCard and all future easy pays have been cancelled. 

 

Barb

Customer Care


 


At the time of the return only 2 payments were billed. The 3rd payment was not due until 5/18.


On May 13th.  the 3rd. payment of $7.52 was deducted from my account.

 


Good morning @Marjorie46  - the $7.52 was the final installment on LVX Nail Treatment Set. Thank you for shopping with us. ~Kim