Re: Return was $30.00 less than what I paid?

nomless · ‎03-10-2010

@kaykay55 wrote:
I just received a $2.09 refund on a $36.12 clothing purchase. Customer Service did provide an explanation to me- the purchase was on easy pay, QVC deducted the $6.95 charge for using the return label (which I expected), and QVC also deducted the $3.00 I initially paid to have the item shipped to me. This is due to a policy they quietly implemented last year. I will be adjusting the amount and type of my future purchases accordingly.

Yes, the new refund policy has been in place for about a year and a half. It wasn't implemented quietly. Emails were sent and the policy was announced on Q's page. This change was made in conjunction with the implementation of lower shipping charges.

GCR18 · ‎07-03-2013

@kaykay55 wrote:
I just received a $2.09 refund on a $36.12 clothing purchase. Customer Service did provide an explanation to me- the purchase was on easy pay, QVC deducted the $6.95 charge for using the return label (which I expected), and QVC also deducted the $3.00 I initially paid to have the item shipped to me. This is due to a policy they quietly implemented last year. I will be adjusting the amount and type of my future purchases accordingly.

Think of it this way.... you've been purchasing for the past year and a half with reduced shipping and this is your first return. That more than pays for the extra $3 you paid for a return. I've saved with the reduced shipping charge since I don't return much.