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07-10-2020 01:31 PM
Can someone tell me how to get in touch with QVC customer service? No matter when i call it always returns to the auto response - i need a person to talk to to check on the status of returns. I show that some have been received but I asked for a new size on 3 of the returns. I can't see that the replacement has been sent out. I'd like to buy the new size but don't want to if the replacement is coming my way. I understand shipping issues, but i'd like a conversation. I do on line but it's not telling me anything... thanks.
07-10-2020 01:42 PM
Suggest that you send an email to: QVCSocialTeam@qvc.com
The MODS will sort this out for you.
"Never argue with a fool. Onlookers may not be able to tell the difference."
07-10-2020 01:44 PM
I don’t know what we do anymore. I got an email yesterday 7/9 that said they weren’t doing email contacts any longer and it said to call. I did call, as I had done previously, and I went through the whole automated process only to be told by the computer that due to these unprecedented times, no one was available to help. I am missing a refund when 3 other items were credited. I tried to do a Live Chat and it said it was unavailable. So, unfortunately, I can’t help either and I too need help.
07-10-2020 03:09 PM
@KarenK The old email addy on the website has been deactivated.
This one is THE one to get results as many have posted on this forum:
QVCSocialTeam@qvc.com
07-10-2020 04:11 PM
@fmfg Last week I got through by calling 1-800-345-1515 and asking for Customer Service! It was so easy and everything was taken care of within minutes to my satisfaction. Give it a try and good luck.
07-10-2020 04:45 PM
@BirkiLady That's what I've always done to get to CS - never had a delay.
07-10-2020 07:20 PM
I used chat. i had to wait a while, but once I got on they were helpful.
07-12-2020 03:52 PM
Thanks i'll try again.
07-12-2020 03:53 PM
Yes - that was the same issue i had. we'll see what works i'll let you know.
07-12-2020 04:53 PM
Thank you!! the person who said contact QVC Social Team <Social.Team@qvc.com> was correct!! In 15 minutes i got my reply with the answer.
Problem Solved. Thank you QVC Forum folks.
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