Customer Care

[cw88]

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@Jeanne from VA wrote:

I am currently having a problem with the central processing post office, located an hour from where I live. I have a package from QVC that has been there since June 26th. I furnished the tracking number to our local post office this morning; our local post office clerk will try to help locate the package. In this case, QVC does not seem to be at fault, it is a post office issue. 

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That is what happened to me also with UPS Mail Innovations last month--QVC had shipped, UPS had delivered it to the regional post office where it sits for several weeks with no movement. When I called the local post office about the oldest one, the clerk said she would email someone at the regional hub to enquire. I received the package in the next day or so and my other packages started to move as well. This month some packages come promptly and others are in that same holding pattern.