Return fees - Page 3

qvcaddition · ‎03-10-2010

This is something new. I got .87 cents credit on a EP of 14'81. They charged 8.75 shipping label, and should have charged 1.33 on my original shipping for 3ep,s. So I called and got 3.33 more. No mention of restocking fees. This is getting ridiculous, the Q Is not the same anymore. Makes it easier NOT to buy.

bargainsgirl · ‎01-13-2012

Be sure to check your refunds... I always send back items via post office and do not use the shipping label. It is USUALLY cheaper not to...but I have twice been charged the return label fee mistakenly so be sure to check!!

DJs mom · ‎06-06-2012

@nomless wrote:
So they withhold the original shipping fee only once? That's fine, they've been doing that for nearly a year. That's old news. As long as they don't withhold it twice (one being a restocking fee), I'm OK with the policy.

This is correct. They only withhold original shipping ONE time, not twice. This isn't new, this policy went into effect over a year ago. I'm not understanding all of the confusion. Even though you paid partial shipping b/c of an easy pay (QVC is the only one I know that breaks shipping down with easy pays, HSN & Evine you pay shipping up front with your first easy pay), QVC did ship it to you so you have to pay the remaining shipping fee. That's not a double hit or a restocking fee, its the cost you pay to get the item to you. Unless its defective or QVC's error, you do not get that back.

KYToby · ‎02-19-2012

@MalteseMomma wrote:
By not refunding the original shipping fee, I always felt we are being punished for returning the item. jmo

Shipping and handling costs money. Why should others be forced to subsidize the purchases of people who do not make wise spending decisions or who simply change their minds? After all, these costs get passed on to all other shoppers.

Plaid Pants2 · ‎03-14-2015

@libbyannE wrote:
Hi. I want to be wrong about tthis, but when I saw your post, i called QVC again. The rep I talked to this time said that some call it a restocking fee and some don't but it amounts to the same thing. To your point, the other way of looking at it, she said just now, is that they don't refund your original shipping charge which they used to do, so the refund is what you paid, minus the original shipping charge and minus your return postage cost.

Yeah, that's what people have been trying to tell you.

The shipping charge to get the item sent to you is not refunded when you send an item back.

It's been that way for well over a year now, and QVC had notices about the change in their refund policy all over their website, months before it went in to effect.

Lipstickdiva · ‎03-10-2010

I'm not sure why any CS rep would be using the term restocking fee. There is no such thing.

I just returned a pair of WWC pants. I paid my own s/h to send the item back, rather than the label. My full purchase price was refunded to me. QVC deducted the $3.00 s/h charge I paid to have the item sent to me, from my refund.

There was no restocking fee charged. This has been discussed in another thread recently. Other than HSN, there isn't a company I know of that refunds original s/h on a return.

CaryH · ‎05-02-2010

Then they should NOT include shipping and handling in an ez pay payment. 1st payment should include ALL S&H charges. That way when we return something they can't keep the original shipping charges as we paid them in full.

If they did that, I would probably shop a little more often from the Q.

Xyz9 · ‎03-23-2012

The re-stocking fee is new; it is additional to the return shipping fee. I had the same experience as Libby Ann. This is a wake-up call to check your refund on all returns, and, perhaps, to boycott QVC until this fee is recinded. They make plenty of money off their customers without this new charge.

Tantallum · ‎02-16-2011

I agree that it is totally misleading to call it a 'restocking fee' when that is not what it is. They are just no longer refunding original shipping charges, and they have been doing for over a year--it is not new.

Serial returners may not like it, but I don't know of any other retailer that refunds original shipping. Shoot, I don't like it and I'm not a serial returner, but I can't really complain because that is the industry standard.

Same thing happend to me, I bought the Dennis Basso jacket TSV from a couple weeks ago. I returned the jacket (because it was horrible) and I only got $1.89 back.

Total price of the item

Jacket: 59.85

Shipping: 5.00

Tax: 4.05

Total: 68.90 in 5 EZ payments so $13.75 was my first payment.

you don't get refunded shipping but you do get refunded tax and the item. I also used the prepaid label, so I was out $5 original shipping plus $6.95, meaning my total refund was only $1.80 ($13.75-$6.95-$5.00=$1.80).

I also recently ordered from Eddie Bauer and shipping fee was like $10. If I return one item or all the items, I don't get a dime of that $10 back. Eddie Bauer doesn't have a 'restocking fee' any more than the Q does. they just don't refund original shipping.

DJs mom · ‎06-06-2012

@CaryH wrote:
Then they should NOT include shipping and handling in an ez pay payment. 1st payment should include ALL S&H charges. That way when we return something they can't keep the original shipping charges as we paid them in full.

If they did that, I would probably shop a little more often from the Q.

NOT TRUE, Evine does not include shipping & handling in their easy pays, you pay the total S&H with the 1st easy pay, however if you return something they do not refund the S&H only the easy pay price of the item. I like that QVC breaks the shipping down into the easy pay payments. Why should they refund S&H fees, we paid to have something shipped to us, they shipped it to us, they fulfilled their part of the contract. Unless defective, its not their fault we are returning it.