Customer Care

[haddon9]

Why do you say that you can't return it?  Does it say that when you go to try and make the return on your orders page?

What did customer service say when you called to ask them?  Did you tell them what you told us here?

[FranandZoe]

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@Luv2Dnce wrote:

I'm sorry that you had to get so aggravated by this. I actually just got off the phone from customer service about some returns and not only are they deducting the prepaid labels, they're also deducting an amount with each item returned, which can be astronomically expensive, even if it's in the same box.  I think they're trying to make up for the Multi billion dollar loss. I've also been shopping with them for almost 40 years and it really upset me. I'm returning everything I purchased in the past two months and will shop locally.

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@Luv2Dnce  I thought they always did this - charge return shipping for each item even if more than one item returned together in one box?

They do it even with multifple items from same order.  

I've been charged just one return shipping cost fthough for more than one of the same item though on the same order.  This just happened with two sets of Muk Luks slippers - one order - returned both - one charge.

[DJs mom]

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@Venezia wrote:

@Angelmanmom - It's been a long time since, but I do remember this happening in the past for some reason.

You don't say why you're not allowed to return the NYDJ jeans, but I agree with another poster that it's worth your time to email the Social Team and ask them to look into it.  They've always been very helpful for many of us, in resolving issues.

If the item wasn't marked as "Final Sale" at the time you purchased it, you should be able to return it.

Again, the email address is:

[email protected]

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@Venezia you are correct. This happened a time ago. Items were not marked as final sale when ordered, but when folks tried to return, they were marked as final sale. I believe the social team acknowledged the error and made it right. @Angelmanmom as others have noted, contact the social team and ask them for help.