Customer Care

[Dinaki]

Is there a way I can check the process of my parcel that I am exchanging? What I am trying to say, I sent today a parcel to QVC for an exchange. Am I able to track the shipment going and coming back?

[rms1954]

I always get a receipt which has the tracking number on it.  Assuming you used the Q return label, if it was UPS or USPS, you can track thru their online site.

[Kachina624]

Usually return tracking doesn't work,

[Dinaki]

I assume that I shall be in the dark until one day it will arrive back my new parcel, right?

[embgm · Accepted solution]

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@Dinaki wrote:

Is there a way I can check the process of my parcel that I am exchanging? What I am trying to say, I sent today a parcel to QVC for an exchange. Am I able to track the shipment going and coming back?

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.   I recently exchanged an item and it took one month. I kept checking my original order and one day the new one I ordered showed up under the original item in process. It did take a long time.

[Dinaki]

I appreciate your response @embgm , thank you!

30 days are indeed a very long time, oh well, I shall wait!

[CAcableGirl2]

@Dinaki  I have good luck with tracking with tracking.smartlabel.com

I can't remember if I get the tracking number off the post office receipt or the Q label.  

If you track via USPS, it never shows moving, but this tracking service by Smart Label Newgistics is what I use because it actually shows the movement of the return back to QVC.

[Kachina624]

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@Dinaki wrote:

I assume that I shall be in the dark until one day it will arrive back my new parcel, right?

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@Dinaki   Exactly!  That has been my experience.