Customer Care

[tsavorite]

Hello could you help me with this....Item#164598....just got this about 1 week ago....Thank You

[Shelbelle]

Call CS with all your order info, they will be happy to assist you.

[mzlg]

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Shelbelle wrote:

Call CS with all your order info, they will be happy to assist you.

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@tsavorite, Did you read this reply from @Shelbelle?

Hopefully, the CSR will adjust and refund - they have done it for me in the past.  IHTH

[tsavorite]

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@Shelbelle wrote:

Call CS with all your order info, they will be happy to assist you.

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I just got back home....I usually do call but they don't adjust it for some reason and then I post here hoping they will look into it and help me with it.  I will try tomorrow in the morning....if someone hasn't looked into it here for me.  I seem to have much better CS help posting here then calling to be honest.  

[Beth-QVC]

@tsavorite

I have refunded the difference to the original method of payment. Also your gold pedestal is on its way...

Beth QVC

[tsavorite]

@Beth-QVC Oh thank you!  I did see that the exchange went thur correctly today....I appreciate all your help so much!

[Pearlee]

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@tsavorite wrote:

@Beth-QVC Oh thank you!  I did see that the exchange went thur correctly today....I appreciate all your help so much!

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@Beth-QVC  is The Fixer.  She's fixed QVC issues for me in the past and is a big help.  She just helped someone on another thread too, who had changed emails.  If she ever leaves the Q, the company should just close its doors and call it a day.