Customer Care

[Barbara-QVC]

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@Fiero Woman wrote:

Sorry, still not received.  I am just going to have to pay for the remote even though it is under warranty.

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Hi @Fiero Woman

I am sorry that the email did not arrive.  I am assuming you have also checked your spam folder?  I will try resending the email to the email address that is listed on your account.  Would you like me to also have a hard copy mailed to you?

Barb

Customer Care

[Fiero Woman]

I am frustrated with QVC's customer service.

[gabstoomuch]

@Fiero WomanHow can you possibly be frustrated with QVC's customer service?

Within minutes someone pulled up the order, and emailed you a copy of your receipt so you can get the warranty replacement.

That is stellar customer service in my opinion. Of course he cannot email it to the company. He would be releasing your private information. YOU can release your information, but QVC cannot.

Then he even offered to MAIL you a hard copy so you can get it to the Santa's Best company, and you are still not happy? Maybe your email address is wrong on your Q account. He went a step further to offer a hard copy!

Kudo's to QVC, nice work is being so responsive to this problem. There are not many companies who would even know your name or when you bought something. Way to go!

[Meowshmarrow]

@Fiero Woman

If I was you, I'd accept QVC rep's kind offer of  invoice in mail, and definately check my spam folder first.

I don't understand why you don't want a hard copy of invoice...since you are not sure if you can forward their email to the vendor.

[Fiero Woman]

I did not receive the invoice thru email.  I have never lost an email before.  No sense fussing at me about that.  By the time it came in the mail, I faxed it to Santa's Best and they prepared the paperwork for warranty, it would be 10 days from that date before I receive it.  Almost Christmas.  I will pay for it and it will be shipped immediately.  I know what I am doing, Santa's Best customer is great.  I have spoken with them 3 times.

[Fiero Woman]

Also, I get an email from QVC each time I place an order.  They must have the correct address.  I also checked spam folder.  Not worth worrying about now.

[Fiero Woman]

Yes, please.  I appreciate your help.

[Fiero Woman]

Hello Barbara:  email arrived and has been forwarded to Customer Service at Santa's Best.  Yea  I will follow up tomorrow.  A million thanks for your assistance.

[Fiero Woman]

After all this mess to get a copy of invoice from QVC, Santa's Best would not honor my request for a replacement defective remote, less than a year old and the pedal is also defective, because it is an is an as is.  I paid $243 for this tree and it is awful I had to pay for a defective remote.  The tree will not work without it.  The pedal is still not working but I am retired on a fixed income and cannot afford to replace it.  The payment for the remote is enough for me. I hope my $253 tree works with some kind of light.  I am a widow and my husband loved Christmas.  I try to keep that feeling alive in my home, even with a tree that is dead as a door nail.

[Barbara-QVC]

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@Fiero Woman wrote:

Hello Barbara:  email arrived and has been forwarded to Customer Service at Santa's Best.  Yea  I will follow up tomorrow.  A million thanks for your assistance.

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Hi @Fiero Woman

I am glad that the email arrived.  I had also requested to have a hard copy mailed just in case so you can just disregard that when it arrives.  

Barb

Customer Care