Refund Instead of Replacement?

SXMGirl · ‎07-07-2010

Item number:A397594

I ordered two of these in different sizes, and only tried on one, which I decided to keep. The other was returned for a replacement in a new size and color. I checked availability before returning and I checked today for the same when I received refund notification. It is definitely available.

Is the new thing now to just give a refund instead of sending out another color and size that are available?

The next time that I hear salt and ice together, it better be in a margarita!

Beth-QVC · ‎06-14-2015

@SXMGirl

I am sorry as it sounds as if this is an error by our warehouse. Please send an email to me at QVCSocialTeam@qvc.com and include the order#. If the refund has processed already, I will probably not be able to cancel the transaction. Please let me know if you would like me to reorder for you at the original credit terms.

Beth QVC

SXMGirl · ‎07-07-2010

@Beth-QVC Thanks, Beth. I think that I will just take the refund since I have no idea when I will receive it.

The next time that I hear salt and ice together, it better be in a margarita!

blueroses47 · ‎03-09-2010

@SXMGirl wrote:

Item number:A397594

I ordered two of these in different sizes, and only tried on one, which I decided to keep. The other was returned for a replacement in a new size and color. I checked availability before returning and I checked today for the same when I received refund notification. It is definitely available.

Is the new thing now to just give a refund instead of sending out another color and size that are available?

This same thing happened to me. My item was a pretty expensive Judith Ripka cuff bracelet. I wanted a smaller size. I waited and waited, and then I received a refund notification. By that time, I didn't even want the thing anymore.

I haven't had any luck in the "replacement" process, any of the few times I have attempted it. So now, I just return something that doesn't fit, and call it a day.