Customer Care

[Peppertime]

I have reached out to QVC several times and no one is there. I need help. I would like to know why I am not receiving my full refund for a return. I received an email from QVC stating I am being refunded only $2.09?? There must be a mistake since I paid for return shipping on my own. I would appreciate the adjustment to be made as this is not right.  Thank you.

[KingstonsMom]

@Peppertime 

Email your order details to QVCSocialTeam@QVC.com, they will help you.

[Love my grandkids]

@Peppertime The best thing to do is to email:

QVCSocialTeam@qvc.com

Give them all the info: your name, account number and what the problem is. They are very quick to assist.

[Kinski-QVC]

Hi @Peppertime 

I'm truly sorry for the confusion. Please proivde me with the item number.  I'll be glad to look into the refund amount for you.

Kinski, Customer Care

[DAD]

That has happened to me & you have to email the social team for a refund! Why can't QVC train the people doing returns properly? Or is it on purpose? Hoping we won't notice. I am done with the hassles, no more for me!

[homedecor1]

@Cindy-QVC 

Im jumping on here as I've sent 3 emails w/pics and 3+ to qvcsocialteam here regarding refund of 56 cents (and other refunds).

I cant seem to get anyone online, email or by phone🙄

Why does Q remove original info after return processed,ie, Q uses to calculate return credits.  I sent all in one box therefore should only been charged return fees once.  

There also was "defective" item in box which I clearly marked.

I can again provide item #s and pic of each return.  I used qvceasyreturns@qvc.com before mailing box.

Thank you!