Customer Care

[skincaremaven]

Hello,

custmomer care, please check my account. I am being charged for charges not made.

 Thank you 

[Wayne-QVC]

@skincaremaven  I'm so sorry to hear you had that experience. Please e-mail me your account information and the dollar amounts/dates billed to QVCSocialTeam@qvc.com and I will be happy to help.

[coconut1818]

Good luck.  i just got off the phone with them and they were no help.  Couldn't even tell me which order/orders had been double charged, only that it was a easy pay charge and could be multiple items.  Of course right after the holidays.  Pretty suspicious if you ask me.  I will never purchase another thing from QVC.  

[skincaremaven]

Hello Wayne, thank you for reaching out. I have received multiple charges for easy pay items over the past week. It looks like I was double charged easy payments.

 Thank you for checking. Kim Karel 

[Misplaced Parisian]

@Wayne-QVC  I received an email about being charged multiple times for easy pay items.  However, the email doesn't specify what date these charges happened, etc.  I have a lot of purchases with Q and many are on easy pays.  If I don't know what to check, how do I know I will be credited correctly?  Any advice?  I tried calling but the wait time was too long.  Thank you.

[KingstonsMom]

I contacted the social team via email about an account issue a little while ago and @Wayne-QVC  responded quickly and solved my issue, thanks Wayne!

At least give them a chance to help you!

[Wayne-QVC]

@Misplaced Parisian  I'm so sorry, but if you received confirmation that you were possibly double billed, you will definitly be credited correctly. 

[Misplaced Parisian]

@Wayne-QVC  Thank YOU!  I greatly appreciate your assitance.

[coconut1818]

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@Wayne-QVC wrote:

@Misplaced Parisian  I'm so sorry, but if you received confirmation that you were possibly double billed, you will definitly be credited correctly. 

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Wayne, how can we confirm it if we don't know which orders it happened with?

[Wayne-QVC]

@coconut1818  The order number will be listed on your charge card statement if you were double billed. You can use that order number to confirm.