Customer Care

[Nataliesgramma]

I just received a Belle skirt instead of the Quacker Factory Dream jean capris that I ordered.....

Of coarse They are now sold out...

[Loriod]

For the third time this year, I have received something I didn't order, either the wrong color, pattern, or size.  Two out of three items, of course, were out of stock in my original choice.  Yesterday I received my order for two Home Reflection 1200TC Cotton Blend sheet sets, one was to be Grey Vine and the other Blue.  I got the Grey Vine but the other one was Multi Floral - not even close.  Of course when I called Blue was no longer available - makes me think they oversold it so decided to send me some random color/pattern.  Adding insult to injury, there was no return label so CS emailed me one.  On that email it stated that $10.95 would be deducted from my refund to cover shipping - UH, what??  So had to call CS again and was reassured that I would not be charged for return - we shall see.  Second return I have had to do within a month due to QVC's carelessness when shipping out products.  And lastly, being charged shipping for each sheet set yet both were placed in the same box, smh.  I have been a loyal customer since the late 80's but I am choosing  to shop elsewhere more often with better/cheaper/faster shipping practices and fulfillment and easier returns.  Thank you for allowing me to shout into the void.

[SarrahQVC]

Good morning @Loriod ! I am disappointed that you had more than one experience in which you received an incorrect order. We truly do want our customers to have the best experience with us and have failed you in this regard. I can definitely understand the frustration with receiving the wrong items from us as a QVC shopper myself, and we want to help make things right for you.

As a small token of our apology, a 5.00 membership credit has been issued to your account for immediate use on your next purchase with us. We hope you can give us another chance to give you a better experience in the future.

Additionally, we also wanted to assure you that we will not charge you for the Q Return label fee on this return due to QVC error. 

Please let us know if you need any additional assistance, and we wish you a lovely weekend.

[UpNorthGorgy]

I received someone else's order last week totally unrelated to mine except both D&C items. My account showed I received what I ordered. There was a packing slip with no return label? The order number was also missing but CS found it using the recipient's name. This used to happen once in a great while but happening to me often. Someone is wondering where her order is?

I asked for a return label to be sent to me and my item is reordered which I was charged for. By the time I receive it it will be too cool to wear as Fall is creeping in.