Customer Care

[Chatyone 2]

I am shocked that it takes three wks to have a return show up on my account.. It never took that long before .. you had me calling the post office and told me that the post office never scanned my return and insinuated I didnt return the item.. very disappointing .. this needs to be improved 

[GSPgirl]

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@Chatyone 2 wrote:

I am shocked that it takes three wks to have a return show up on my account.. It never took that long before .. you had me calling the post office and told me that the post office never scanned my return and insinuated I didnt return the item.. very disappointing .. this needs to be improved 

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YES!  I completely agree with you and I live on the East coast.  There is no reason it should take this long.  They need to learn from HSN.  I receive an email the next day stating that the return has been received.  Now why can’t QVC do that consistently?  What is going on with this company that I used to love????

[nomless]

Agree! I returned an item 5 days ago, and apparently it hasn't even been scanned yetq. I suppose it''s still at the location I mailed it from waiting for pickup. Sigh.

[NicksmomESQ]

  I’m having the same issues. When I check the status of my returns it says that there is no information available. When I call customer service they say there is no tracking information!! Then suddenly out of nowhere my return is marked as received. Meanwhile I’m a nervous wreck until my return is acknowledged. I just went through this with a laptop I returned.Not fun!! No way to treat customers!!

[racada]

"I am shocked that it takes three wks to have a return show up on my account.. It never took that long before .. you had me calling the post office and told me that the post office never scanned my return and insinuated I didnt return the item.. very disappointing .. this needs to be improved"

Once again, I have to completely agree!  Returns, exchanges, packaging....all of it has hit an all time low.  I have no idea what the problem is, but there is a problem and QVC needs to acknowledge and fix it soon.  I just don't understand how this can be going on for this long, considering it hasn't been a problem in the past.  If they are trying to implement new procedures and those procedures aren't working, the very least they could do is revert to the "old" way until they can figure out what they are doing.  

And then to have QVC be blaming the customer for their failures is unacceptable.

[ruthbe]

I live in Arizona.  I can take a good 3-4 weeks ,  Sometimes longer from the time I mail to the time for the refund.  UGH!!!!!!

[Piperdellilah]

I am here for the same reason.  I returned a pair of boots a week ago and it still says "status unavailable" this is so frustrating.  By now, it should have some updates! I guess i will have to call CS. 

[CAcableGirl2]

I don't care if its a $10 item or an expensive piece, I always get a receipt from the post office when I drop it off.  I waited nearly 2 weeks while my package sat at the post office, but once the tracking was updated, it took only a couple of days for QVC to get the box.  My frustration is with the post office.  Unless I have a receipt I would be left wondering what happened to my return, plus, the post office has been known to "liberate" gift cards right out of letters, as my friend bought a target gift card, put it in a birthday card, mailed to Arizona, and the birthday card arrived without the gift card.  She contacted Target and they told her it has been redeemed in the same town that she mailed it!

[Nightowlz]

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@CAcableGirl2 wrote:

I don't care if its a $10 item or an expensive piece, I always get a receipt from the post office when I drop it off.  I waited nearly 2 weeks while my package sat at the post office, but once the tracking was updated, it took only a couple of days for QVC to get the box.  My frustration is with the post office.  Unless I have a receipt I would be left wondering what happened to my return, plus, the post office has been known to "liberate" gift cards right out of letters, as my friend bought a target gift card, put it in a birthday card, mailed to Arizona, and the birthday card arrived without the gift card.  She contacted Target and they told her it has been redeemed in the same town that she mailed it!

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@CAcableGirl2 I'm not going to post office if I have to return something. I just use the return label & put back in my mailbox.

If it won't fit I watch for the mailman & give it to him.

Our post office won't give you a receipt for these Q return packages for some reason.

Q will issue me credit since the package is supposed to be insured from what Q customer service has told me. I'm not paying for something I returned even if it gets lost.

[Soco]

I'm so glad it's not just me, questioning the sloooowness of QVC on processing returns.  I'm in California, and I'm lucking if it is received after 2 weeks from the return ship date, then wait for my credit to appear is another week at least.  It is not just a one time incident, it has been consistant on every item returned, plus having to pay for the return shipping AND stocking fee.  In comparison to HSN, QVC is on the bottom of ratings when it comes to returns.  HSN items I return are shipped, received and credited all in 1 week from shipping, plus no restocking fee and free shipping on the first 6 returns on an annual basis.  I agree QVC could certainly review and follow suite on HSN policies related to returns.  I now think twice before I buy through QVC.