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11-16-2021 08:03 AM
I have placed questions on items as do other customers that are left unanswered for weeks and months . I can only guess that no one has responsibility to answer customer questions on items . Many product descriptions are not complete and the Hosts and Rep leave out info because of all their giddy nonsense talk abt themselves .
Often times, I do not order an item just because of lacking info.
Poor way to run a company .
Anyone know what was mean't when Shawn said the Tolani PJ's were reimagined ?? As another poster asked the same question , I have as to " what was reimagined " from the old design or fabric that had so many negative customer reviews ????
11-16-2021 08:17 AM
@skatting44 I never ask questions on this site except by posting them because the answers have to come from us.
If I really need an answer, I ask the mods. Maybe if I used Facebook, there's another way to get to someone actually informed instead of guessing. That I do not know and am unlikely ever to know.
11-16-2021 08:55 AM
To clarify , my question was in regard to product reviews where you can ask a question.
I did not know that no one who works for QVC or are the product Reps are responsible to answer questions abt what they are trying to sell customers.
To me it becomes a buy else where situation
11-16-2021 09:16 AM - edited 11-16-2021 09:17 AM
I've always understood that those community questions on the item listing were for other customers to answer. But logically once one receives their item they have no reason to go back to that item listing and never see the question. Your best bet is to ask right here. But mind reading as to what Shawn meant by "reimagined" is an impossible task.
11-16-2021 09:22 AM
@skatting44 It took me a while to realize the answers that do show up are from other customers. Sometimes that's good and just like some reviews, it's not helpful. QVC provides us the mods. I like that we can post our questions to them.
11-16-2021 09:36 AM
On some sites, like Home Depot, a manufacturer rep sometimes answers questions. It depends on the manufacturer - some do, some don't. It would be nice if it was like that here.
11-16-2021 09:50 AM
I have noticed that a QVC rep will sometimes answer those questions. It is usually Kathy.
11-16-2021 10:10 AM
Doing further sleuthing on Tolani PJ's. There are two styles, one is old with bad reviews. One is new with no reviews. So you are taking a chance with either item. Personally I would order the new and try them out quickly, including washing. If they perform like the old ones, send them back as defective. I love Tolani tops, but I don't need the hassle and will get PJ's elsewhere.
11-16-2021 10:17 AM
I noticed yesterday that a Muk Luk company rep was good about responding to questions as they were posted throughout the day. I was impressed that they were that on the ball. In my mind all "manufacturers" should pay at least a little attention there. I have not always found the QVC customer service answers to be very helpful as they only know as much about the product as is written.
11-16-2021 10:19 AM
@skatting44 wrote:I have placed questions on items as do other customers that are left unanswered for weeks and months . I can only guess that no one has responsibility to answer customer questions on items . Many product descriptions are not complete and the Hosts and Rep leave out info because of all their giddy nonsense talk abt themselves .
Often times, I do not order an item just because of lacking info.
Poor way to run a company .
Anyone know what was mean't when Shawn said the Tolani PJ's were reimagined ?? As another poster asked the same question , I have as to " what was reimagined " from the old design or fabric that had so many negative customer reviews ????
@skatting44 I find it annoying as well. So often there is important information lacking so you would think that a vendor who really wants to sell their item would answer some simple questions. I don't understand why they don't!
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