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01-31-2021 09:38 AM
I waitlisted a jacket last week on sale with free shipping. Today it shows available in every size in another color I liked (which was ALL sold out when I purchased---go figure!). Anyway, can I change the color and get one that's available now and still get the lower price and free shipping?? TIA
KK
01-31-2021 09:45 AM
I have tried to edit several of my purchases, but any change by me reverted back to current price, not the sale price & not the free shipping. Better to call CS & make sure they understand what it should be when they change it. Writing to the social team also works, but must be carefully spelled out.
01-31-2021 09:52 AM
@Karlakaye wrote:
I waitlisted a jacket last week on sale with free shipping. Today it shows available in every size in another color I liked (which was ALL sold out when I purchased---go figure!). Anyway, can I change the color and get one that's available now and still get the lower price and free shipping?? TIA
KK
Hi @Karlakaye thank you for posting with us here in our Community forums today. I reviewed your account and the recently WL jacket - the only color available in that size is the green. Please email us at QVCSocialTeam@qvc should you need us to assist, thank you. Kim
01-31-2021 10:13 AM
@Magny That happened to me, I changed the size on a waitlist order, and it went to the higher price, so call customer service, and they'll be able to take care of it.
01-31-2021 11:11 AM
@CAcableGirl2 You likely didn't notice but Kim from the Social Team responded to her
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