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Occasional Contributor
Posts: 5
Registered: ‎01-06-2011

Quality Control & Return Costs

I ordered two Isaac Sweater Jackets (#A640906) -- one pink, one black -- same size.  Upon their arrival in a balled up mess, the difference in sizing is clearly identified.  The pink is over 4" larger on each of the side seams and the length of the sleeves are 2" longer.  This is an extreme difference  This type of issue is becoming common at QVC and the expectation of the consumer paying for returns on items that are misrepresented is unacceptable and is causing them to lose their customer base.

 

Add that the knit of the black/white is weightier - it has more of a 'construction' to it as a result.  The knit of the pink is softer in its weight.  The added 8" plus the drape isn't close to their listing of sizing. 

 

I've been a customer of QVC for a very long time and their statements of "Q"uality, "V"alue, and "C"onvenience are no longer applicable.  Printing off labels, driving to post office and enduring $10 shipping costs ($3.50 to purchase/$6.95 to return) is not in a working person's budget to flush down a toilet when they lack Quality to begin with.

 

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QVC Customer Care
Posts: 171
Registered: ‎07-21-2018

Re: Quality Control & Return Costs

Hello! I'm sorry about how your order arrived. You can mark the order as Defective and no return fees will be billed.You can follow this step-by-step guide for our fast and Easy Returns: Once your return is in transit to us, please email to QVCEasyReturns@qvc.com with subject line: QVC Return. Include written in the body of your email: Please provide any details about the reason for your return, The order number(s), item number(s), item description(s), price (each), and the quantity you returned and tell us if you would like to receive an exchange or refund. Please do not attach or post pictures of the order.

Trusted Contributor
Posts: 1,903
Registered: ‎09-07-2014

Re: Quality Control & Return Costs

[ Edited ]

@KateLynninAZ Sorry that you are not happy with your purchase. I guess I've been lucky, I order hundreds of items in a year with QVC and never had the issue you had.

 

Years ago QVC was the only shopping channel for the most part. It was convenient for sure. I always price check elsewhere so never feel I am not getting a good value.  If QVC is priced higher I don't buy. If items are defective QVC will refund the item price AND shipping so you are not paying those shipping costs.

 

These days there are so many other online stores that you can shop at, no need to buy from QVC. Many places to shop that you may be happier with. 

Respected Contributor
Posts: 2,811
Registered: ‎10-09-2023

Re: Quality Control & Return Costs

This does not surprise me in the least.

Honored Contributor
Posts: 18,295
Registered: ‎07-26-2014

Re: Quality Control & Return Costs


@cjm61 wrote:

@KateLynninAZ Sorry that you are not happy with your purchase. I guess I've been lucky, I order hundreds of items in a year with QVC and never had the issue you had.

 

Years ago QVC was the only shopping channel for the most part. It was convenient for sure. I always price check elsewhere so never feel I am not getting a good value.  If QVC is priced higher I don't buy. If items are defective QVC will refund the item price AND shipping so you are not paying those shipping costs.

 

These days there are so many other online stores that you can shop at, no need to buy from QVC. Many places to shop that you may be happier with. 


@cjm61   The Home Shopping Club now HSN started  in 1977 a decade BEFORE QVC (1986).  Smiley Very Happy

"Never argue with a fool. Onlookers may not be able to tell the difference."


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Trusted Contributor
Posts: 1,185
Registered: ‎10-23-2011

Re: Quality Control & Return Costs

@KateLynninAZ   The issues you mention are what caused me to eliminate QVC as shopping source. 

 

I do shop HSN and have experienced no big issues with them along those lines.  When I, occasionally return things, the process is much easier and more user friendly than was ever the case at QVC.  Their shipping is also much more efficient.

Honored Contributor
Posts: 15,220
Registered: ‎02-27-2012

Re: Quality Control & Return Costs

@KateLynninAZ 

 

You Never have to drive to the post office!!!!

 

Just go online to USPS.com and you can schedule a free pickup!!!

 

You get an email confirmation of the pick up request...and another email when they have picked it up.

Proof you returned it.

 

As mentioned, you do not have to pay the return label fee for defects.  Just be Sure to watch that your refund is in full.

 

 

Many people think every item is checked for quality but that is absolutely Not the case!!!!

 

Having worked in retail I know that items are spot checked ONLY at the factory, (overseas).  They crank out thousands of garments every day.

 

Never rechecked once arriving to the retail site.  Random sometimes.

 

They aren't doing it at Amz, Walmart or anywhere else.

 

It is literally impossible to open and inspect the MILLIONS of items QVC or any retailer sells...so often times....you get poor quality as you did.

 

Sorry that happened to you!

Contributor
Posts: 38
Registered: ‎02-13-2024

Re: Quality Control & Return Costs

@SaveTheTurtles   THANK YOU FOR CHANGING YOUR AVATAR. THOSE WHIRLING THINGIES MAKE MY MIGRAINES INCREASE!  I LOVE YOUR NEW ONE, BTW!

Honored Contributor
Posts: 13,539
Registered: ‎11-24-2013

Re: Quality Control & Return Costs

@KateLynninAZ  Did you see the response to you posted by one of the Social Team members?

Trusted Contributor
Posts: 1,185
Registered: ‎10-23-2011

Re: Quality Control & Return Costs

@RespectLife   USPS will, under NO CIRCUMSTANCES, make a pick up on a return at my front door.  I live in a large apt complex and the USPS doesn't have the capacity to either deliver or pick up packages for residents here.  If a package doesn't fit into my mailbox, I get a notice to pick it up at the Post Office. 

 

In the case of returning items that are delivered into my mailbox, the carrier will NOT process that return.  I have to return it to the post office myself. 

 

Also, in terms of following the instructions of the "social team" for "expeditated returns" I find them to be too detail oriented and lengthy.