Customer Care

[Malcontent]

Last Sunday I ordered the TSV and it arrived yesterday.  That’s what, from ordering to on my door step in four and a half days?

Thank You, QVC and… UPS.

[Foxxee]

It would be interesting to know the location, fulfillment center, from which it was shipped.

With worker shortages, I wonder if one might have more problems than the other.  

Also, how far away do you live from that fulfillment center?  The shipper can get it to you more quickly if you live closer to it.  

Another thought is some items are sent by a distributer, wholesaler, or manufacturer.  How close we live to them?  I had shoes sent from a shoe store in Dallas, TX to the Northeast.  Yes, it was an actual walk-in shoe store.  It took longer than orders usually sent from QVC's fulfillment center in North Carolina.  

[Malcontent]

@Foxxee 

It came from California to Colorado.

[Foxxee]

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@Malcontent wrote:

@Foxxee 

It came from California to Colorado.

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@Malcontent 

Thanks for replying.  

You got me there.  From my experience, Ontario, CA has been slow to ship in the past.  

My only other thought as far as faster delivery is states between California and Colorado are less populated than those in the East and South, fewer deliveries.

Still, even I am surprised how fast I have received some in-stock deliveries from North Carolina to the Northeast while others seem to take forever.  

While I know about all the supply chain problems and shipping delays,  I probably will continue to try to figure out why some iin-stock orders are processed quickly and why shipping companies can deliver quickly or it takes forever, but, so far, it's pure speculation.  Most likely I will never know.  

[spursfan2]

Meanwhile my White Mountain clogs have been "in process" for 4 days. Who knows how long it will be in the "preparing your order" stage.......🙄

[loriqvc]

@Foxxee - If you live in the western half of the country like I do, having packages ship from Ontario is FANTASTIC. All of my shipments from that site have been processed and delivered very quickly—in fact, I have two orders coming from Ontario that were initiated on Friday and will be delivered on Tuesday. In contrast, I have an order that was placed last Sunday and is coming from North Carolina that won't be delivered until next Friday. As you noted, the speed of delivery really changes as you get more distance between the shipping site and the delivery destination.

ETA: I believe there are two main issues with delayed processing—the logjams in the harbors and the trucking system that affect everyone plus the fact that QVC relies so heavily on vendors for shipping. For the latter element, there are definitely vendors that ship much more quickly than others; I most often order home and kitchen items and experience almost no order delays, but in the few instances where I order clothing or jewelry, they're usually very slow to be processed, let alone to get shipped.