Customer Care

[elated]

I would want a replacement for my full order. I would not refreeze thawed product because it could make you ill. I hope you get the help needed by QVC social team.

[wonderfulworld]

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@elated wrote:

I would want a replacement for my full order. I would not refreeze thawed product because it could make you ill. I hope you get the help needed by QVC social team.

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Thank you all for your replies. I will keep you posted. Too late for a replacement. I am going to plan b and serving other food. A refund would be nice but not counting on it.

Lesson learned.

[Susan-QVC]

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@wonderfulworld wrote:

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@elated wrote:

I would want a replacement for my full order. I would not refreeze thawed product because it could make you ill. I hope you get the help needed by QVC social team.

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Thank you all for your replies. I will keep you posted. Too late for a replacement. I am going to plan b and serving other food. A refund would be nice but not counting on it.

Lesson learned.

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@wonderfulworld I am sorry the shipment was received thawed.  If the issue has not been resolved yet please email us the order info to QVCSocialTeam@qvc.com, we will be happy to help. 

Susan

[wonderfulworld]

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@Susan-QVC wrote:

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@wonderfulworld wrote:

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@elated wrote:

I would want a replacement for my full order. I would not refreeze thawed product because it could make you ill. I hope you get the help needed by QVC social team.

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Thank you all for your replies. I will keep you posted. Too late for a replacement. I am going to plan b and serving other food. A refund would be nice but not counting on it.

Lesson learned.

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@wonderfulworld I am sorry the shipment was received thawed.  If the issue has not been resolved yet please email us the order info to QVCSocialTeam@qvc.com, we will be happy to help. 

Susan

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Thank you Susan.