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Frequent Contributor
deweydoo
Posts: 80
Registered: ‎02-08-2018

QVC support-NOT

[ Edited ]

‎05-16-2020 09:24 AM - edited ‎05-16-2020 09:26 AM

So been waiting for some plants from Robertas, said delivery should be by 5-12....Huh? Still don't have them. 

 

Also tried cancelling an item with the CSR, and no response from Robertas even with QVC helping. So when the ones that I have been trying to cancel arrive, I will mark, RETURN TO SENDER, and I am sure that after the time it takes for them to ship them to me, plus the return time, the plants most likely will be dead. But their fault, not mine. 

 

Don't understand the customer service nowadays, I realize with the covid, things have changed a bit, but come on. Read the boards, all kind of dissatisfaction. Might have to reconsider ordering from here in the future. Especially the plants. 

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QVC Customer Care
Alice-QVC
Posts: 1,973
Registered: ‎06-14-2015

Re: QVC support-NOT

‎05-16-2020 09:51 AM

Hi @deweydoo I am so sorry for the delay, you are correct we have been impacted by the pandemic. Please email the order numbers that you are having difficulty with to QVCSocialTeam@QVC.com and we will be glad to help. 

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deweydoo
Posts: 80
Registered: ‎02-08-2018

Re: QVC support-NOT

‎05-16-2020 02:07 PM

This link is no good. Doesn't take you anywhere.

 

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QVC Customer Care
Beth-QVC
Posts: 2,926
Registered: ‎06-14-2015

Re: QVC support-NOT

‎05-16-2020 02:51 PM

@deweydoo 

I am sorry for the confusion...this is not a link. This is the social team's email address QVCSocialTeam@qvc.com and we would be happy to assist you.

Beth QVC

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