Customer Care

[ccassaday]

Can someone look at this tracking. I don't think I have ever had the post office take this much time to return a item. The wrong item was sent. Does QVC have a return center in Butner. Why was it transferred to UPS?

[ECBG]

Does the original order notification have the return info?  I've had that.

[loriqvc]

@ccassaday - UPS has recently taken on a role in the returns process for a few retailers, including QVC. You'll notice that if you initiate a return online, you're almost always given the option to select USPS or UPS for your label so you can go to the courier/location nearest to you. When I recently returned an item via UPS, I chatted with the manager, and he mentioned that UPS now does regular pickups at USPS hubs to collect and ship returns, so it seems QVC may be decreasing or eliminating its relationship with Newgistics as a returns agent.

Since your item is definitely on its way back to QVC now, you could call or chat with customer service to have your refund applied or exchange processed now instead of waiting until the package is officially delivered. Good luck!

[ccassaday]

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@loriqvc wrote:

@ccassaday - UPS has recently taken on a role in the returns process for a few retailers, including QVC. You'll notice that if you initiate a return online, you're almost always given the option to select USPS or UPS for your label so you can go to the courier/location nearest to you. When I recently returned an item via UPS, I chatted with the manager, and he mentioned that UPS now does regular pickups at USPS hubs to collect and ship returns, so it seems QVC may be decreasing or eliminating its relationship with Newgistics as a returns agent.

Since your item is definitely on its way back to QVC now, you could call or chat with customer service to have your refund applied or exchange processed now instead of waiting until the package is officially delivered. Good luck!

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Thanks. I am not in a hurry for it. I used easy pay so it wasn't a lot. That makes sense with ups. I have been watching it because I want to make sure they don't charge me return shipping and I get my original shipping back since it was the wrong item. Crazy how slow it's been. I am in Indiana so not even across the country. 

[AnjalenaQVC]

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@ccassaday wrote:

Can someone look at this tracking. I don't think I have ever had the post office take this much time to return a item. The wrong item was sent. Does QVC have a return center in Butner. Why was it transferred to UPS?

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I'm sorry for your return taking so long. For assistance with processing your full refund now, please email QVCSocialTeam@qvc.com. 

Please provide your order number and an explanation in the email

[ccassaday]

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@AnjalenaQVC wrote:

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@ccassaday wrote:

Can someone look at this tracking. I don't think I have ever had the post office take this much time to return a item. The wrong item was sent. Does QVC have a return center in Butner. Why was it transferred to UPS?

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I'm sorry for your return taking so long. For assistance with processing your full refund now, please email QVCSocialTeam@qvc.com. 

Please provide your order number and an explanation in the email

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Thank  you just sent it.