Customer Care

[Whitney400]

I have read many of your postings regarding QVC customer service, items being held  "in process" too long, lack of ability to contact and talk to CS and the inability to email QVC. Live chat is a joke. COVID has affected many companies, but I just don't understand what is going on with QVC. They are the only company that is failing miserably in caring for their customers.  I have ordered from CHEWY, Kohl's, Ninja Kitchen, Amazon and several other companies and have received all of my orders in a timely manner.  Not even reviews are being posted for items I have ordered.  Once you order an item, the cost is put on "hold" with your bank until your item(s) ship.  Cancellations are next to impossible and you never get an email updating you on the status of your order.  

I never got an email regarding QVC team moderators. Who are they and what do they do?  Are they really helpful?

Don't know what is going on with QVC, but I have been buying from them since 2013 and have bought many very expensive items.  I am not a newbie and knew my way around their system, but the issues that are being raised fall on QVC.  I checked and they are not a member of the Better Business Bureau anywhere.  

Very frustrated and disappointed.  

[aasmomvls]

I agree, I've started going to mfg websites more and getting faster and better service including delivery times and guarantees on delivery.

[IMW]

I find myself ordering (ie why must almost all ot the tops be tunics) and watching less and less.

Very high prices, poor fit for me and $ &hassel of 

returns.

QVC cs used to be the best, quality also now eh.

I have been a very regular purchaser since 1999.

[Whitney400]

I ordered a quilt set on 6/20 and it was on clearance.  It is still "in process" .   The estimated delivery date is 7/2.  It comes from "Quilt Patch".  You cannot find this company on the internet and is only sold on QVC. There is no way to contact the mfg.

How are they going to get it to me by 7/2?  

[Mz iMac]

@Whitney400   "I never got an email regarding QVC team moderators."

And you won't.  You have to initiate the email & explain your issues in detail.  They will respond to you by email and/or in the Customer Service forum area. 

QVCSocialTeam@qvc.com

Who are they and what do they do?

They are moderators who moderates this message board site.

Are they really helpful?"

EXTREMELY!

[Whitney400]

Thanks for your reply.  I never order clothing, makeup or food from QVC.  I don't like the offerings that they have.   If you notice, they keep offering the same designers and tend to cater to a very specific group.  Same with beauty, personal care and hair products.  So sick of seeing all of these offerings.  There's really nothing unique about QVC any more.

[Whitney400]

If you can't email them withiout getting a message back saying it will take several or more days to get back to you, what do you do?  Can't find any reference to the link you gave me.  Thank you.

[ValuSkr]

The moderators seem to be a secret back door to customer service.  (Yes, I know they're not secret to the folks posting on these boards, who presumably are a small percentage of QVC's customers.)

If the moderators are the best - and possibly only - way to get service, QVc should mention them on its Customer Service web page.

[Etoile308]

My last two separate purchases already arrived days before I got an email telling me they were shipping the items. You just never know.

[Annabellethecat66]

I order a lot from QVC....but I'm getting wiser...I don't order much lately.

I never know when a package is going to arrive.  Sometimes it's a few days and sometimes it's weeks.

When the item does come..it's almost like Christmas because I've totally forgotten what I've ordered.

A prime example of delays in shipping.  I sent my daughter in Denver some Blink cameras because I knew she was coming out to help me.  I figured it'd be OK if it took 2 weeks or even 15 days, 16 days.

After all, I was sending it to her boyfriend's house and he would be home for about 1 month for sure.

OMG!  Move forward.  His mother (who lives near me) had to have a back operation...he was coming to help her.

The cameras had not yet been delivered.  I've lost track of how long it's taken.  I STILL don't know for sure when or if it's really there.

You see her boyfriend had to leave home to drive back with her.  My daughter went back to Colorado to get her dog.  

So, the three of them drove here from Colorado.

I'm getting dizzy just trying to put this on the computer.

Here's the jest of what I'm trying to say.  

Stupid me.  I figured 2 & 1/2 weeks would be long enough to allow for the cameras to be delivered.

Actually, it was closer to 4 weeks when he finally left and the cameras had not yet come.  

I have no idea if they are now sitting out on his porch.

My daughter called QVC when we found out he'd have to leave eventually to help his mother.  She tried to stop delivery.

But like other's have said, "It's in transit".  Whatever.

I just might be out almost $300 if they've been stolen off of his porch.

You'd think 4 weeks would be long enough for something to be delivered....I guess not.