QVC failing customers - Page 3

CalminHeart · ‎03-09-2010

@Gabidog wrote:
One reason customers might be unhappy with QVC is back orders. Yesterday I placed an order and today my order page shows the item is on back order. I looked at the item and nowhere does it state back order! I can understand items not being in stock or unavailable until a certain date but why the deceit? Just be honest with your customers. So...I then looked at Amazon and was actually surprised the same item at a higher price! Needless to say I am not ordering from Amazon and I cancelled the order on QVC. My guess for back order status is the company could not ship due to the reduced price on QVC. Result....lost revenue and unhappy customer.

You might want to consider shipyards that are empty because of tariffs, lack of truckers due to low/no profits for partial loads, etc.

CalminHeart · ‎03-09-2010

@ellaphant wrote:
@Desertdi wrote:
We are currently experiencing shortages of truckers and longshoremen..

QVC does this constantly. Not so other companies.

Remember the 2018 tariff war? Ships sat empty. People working to unload shipss lost jobs. Products sat even if they were available. Prices went way up. Many products weren't available - remember the toilet paper problem? It's not going to get better anytime soon.

That said, I agree Q is different from other retailers in this regard. Sloppy inventory management and failure to update systems to show real inventory have been the norm for a long time.

on the bay · ‎03-09-2010

What I do anytime I have a return with QVC, I get a receipt from UPS from what they scanned from the QR code QVC gave me.

When I see from the tracking no. that it has been delivered back to QVC, I call customer service and let them know they have received it and they note that and say they will credit it now. And they do. Then I just check my cc account and in a few days it is there.

I don't like to wait several weeks to know a return has been received and credited.

As for ordering things that take forever, I never order anything from QVC now that I want anytime soon.

And if it suddenly says back ordered or in process for several weeks, I decide whether or not to try to cancel, if possible.

I agree it is no longer convenient for sure!

"If you walk the footsteps of a stranger, you'll learn things you never knew. Can you sing with all the voices of the mountains? can you paint with all the colors of the wind?"

Melbalee · ‎10-17-2019

I ordered a pair of shoes but after that.....no more shopping at the Q.

RespectLife · ‎02-27-2012

@OutOfTheBlue wrote:
Q Customer for 38 years. Never seen "Processing Order" take up to 12 days before it ships.
Called CS this morning, hold time MORE than 5 minutes, opted for them to call me back.
After 15 minutes, they did not call back (even though the recording said call back would be in less than 5 minutes).
So, I called CS again and was told I was in the prompt for a call back. Another 15 minutes goes by, no call back.
So, I called CS for a THIRD time in 40 minutes, and waited to speak to a CS Rep.
Q had received a return 6 days ago, and the credit still did not show up online under "order details" - wasn't even calling about the bank credit showing - just the return showing up on Q's end of the return.

OK, I understand......
CS is Slow/backed up
Shipping is slow/backed up
Processing orders are slow/backed up.

And lots of luck you Tic Toc purchasers!
(That younger crowd expects their items within a week - and not the 3 weeks it is taking now.)
Thanks for listening.

@OutOfTheBlue

Why didn't you just email the mods or do Chat?

OutOfTheBlue · ‎03-09-2010

@RespectLife Guess I'm just Old School and prefer to actually talk to someone.

When I've used the chat before, I have not had any luck.

Thanks.

spabar · ‎03-10-2010

I ordered the Breezies big deal on the 3rd...still "preparing." 🤦🏼‍♀️

There's always a lot to be thankful for if you take time to look for it.
For example, I am sitting here thinking how nice it is that wrinkles don't hurt.

UpNorthGorgy · ‎09-19-2024

Last order came yesterday, which took three weeks and the wrong size was sent. Ontario warehouse issues. No information given or an apology for the delay. I get a request to review before receiving it.

This organization continues to frustrate. I just don't seem to have the mistakes made like at Q?

RespectLife · ‎02-27-2012

@OutOfTheBlue wrote:
@RespectLife Guess I'm just Old School and prefer to actually talk to someone.
When I've used the chat before, I have not had any luck.
Thanks.

@OutOfTheBlue

I totally hear you on that.....'they' (meaning the world) are just pushing us into online for everything....portals.....blah blah. Live people don't exist....and if they do, good luck communicating with them.

I just find the wait time is really miniscule with 'chat' while CS phone hold times are absurd.

I needed an xray report and couldn't talk to a live person....I had to go online and create an account....phooey on that.

UpNorthGorgy · ‎09-19-2024

@RespectLife I had an routine oil change today. I was to notify them when I was at the dealer. NOT HAPPENING.Standing by the door and I walked in to the desk.

Medical is awful. Everything in "My Chart" Contacts to Medical staff the same. That is the way it is!