Customer Care

[Jellocup]

QVC took care of this 

[dex]

That wasn't a good experience but I am sure that your family and friends would realize that it wasn't intentional on your part.I think that when products are returned to Q the customer should write used or defective on the box so that can't happen to anyone.People who process the returns need to take more care as they are making qvc look bad with this type of mistake.

[KingstonsMom]

I can understand how embarrassing that must've been, not to mention gross!

IMO, they should've shipped you a new one with free shipping, not offer free shipping on your 'next' order, although I agree that it shouldn't have happened in the first place.

You're right, that sure made QVC look bad, not only to you and your Mom, but everyone attending.

What a shame.....

[hoosieroriginal]

Oh that's just GROSS!  I'm so sorry you had to go through that - that's why I don't buy anymore - you just don't know what you are getting. 

[Anonymous]

@Jellocup We've just sent you an email.  Cindy

[Jellocup]

I have the text printed out to prove I talk to customer service do you want me to email it to you? I don't really care if you believe me everyone at the party saw it right out of the box.

[Anonymous]

@Jellocup Of course we believe you! No need to send the email. Cindy

[Silver Fox1]

---

@millieshops wrote:

If this incident is true, it's gross and was poorly handled.

I have two reasons for thinking New Member is a troll:  1) I've never before heard of QVC offering free shipping on a future purchase as a way to settle a complaint;  2) I've never seen this kind of complaint from someone claiming to be a long-time buyer.

Not saying there aren't legitimate complaints;  just don't easily buy this one.

---

I'm sure what she meant to say is, they said,  they would give her free shipment on a replacement and just didn't express it correctly.  Of late I have have received items that have clearly been used.  One was a Denim and Co. jacket that had clearly been washed and had shrunk at least 2 sizes and was very misshapen !!!   So they apsolutely DO send out used items and more times than not they aren't in very good shape !  I've come to believe if you don't purchase it when it's first shown more likely than not it will be a used return. 

[qbetzforreal]

---

@millieshops wrote:

If this incident is true, it's gross and was poorly handled.

I have two reasons for thinking New Member is a troll:  1) I've never before heard of QVC offering free shipping on a future purchase as a way to settle a complaint;  2) I've never seen this kind of complaint from someone claiming to be a long-time buyer.

Not saying there aren't legitimate complaints;  just don't easily buy this one.

---

Not everyone is troll.  Fortunately, one of the mods is assisting the OP.