Reply
Esteemed Contributor
Posts: 7,708
Registered: ‎12-01-2023

Re: QVC does not protect your payment info.

@Carmie 

 

Oh my goodness!!!  That story sounds like one of my worst nightmares!  I don't even know this fellow and I feel so bad for him.  I just can't imagine how you'd even recover from something like this!

 

I don't do ANY online banking whatsoever.  However, I do have one card linked to the phone simply for the bills payment purposes.  I'm sure if someone got ahold of my phone they'd probably figure out a way to find it though.

 

The people at the Apple Store always tell me I'm being paranoid and that someone wouldn't be able to get my information...but I don't believe that!  

I just found out there's a way to buy Apple gift cards and load them onto your phone.  The bill is able to be paid this way as long as you make sure to keep enough money loaded.  I'm considering doing this instead of having my card on there.

 

Thank you for sharing this story.  I needed to hear this.❤️

Honored Contributor
Posts: 74,075
Registered: ‎03-10-2010

Re: QVC does not protect your payment info.

As is usual in this type of complaint, scant information is given.  I'm guessing there's more to the story than the OP mentions, especially since accounts are password protect, as is every other retailer with whom we do business.

New Mexico☀️Land Of Enchantment
Respected Contributor
Posts: 2,513
Registered: ‎03-10-2010

Re: QVC does not protect your payment info.

 
Respected Contributor
Posts: 2,513
Registered: ‎03-10-2010

Re: QVC does not protect your payment info.

Yes that is scary. I don't bank on line. And once my payments have went through on my credit card from Shopping Channels I remove my card information in my account.
Respected Contributor
Posts: 3,669
Registered: ‎10-09-2023

Re: QVC does not protect your payment info.

Since QVC has not had a data breach, this sounds like an issue with passwords or a breach eleswhere with the OP's accounts.

QVC Customer Care
Posts: 180
Registered: ‎07-21-2018

Re: QVC does not protect your payment info.

This post has been removed by QVC because it contains a link

Esteemed Contributor
Posts: 6,816
Registered: ‎01-14-2017

Re: QVC does not protect your payment info.

[ Edited ]

@Carmie wrote:

@cheriere   My cousin's 20 something son was robbed of every dime he had, plus money was borrowed from his account.

 

He was in Miami and was a groomsman for a friend's wedding.

  
While he was there he either lost or had his iPhone stolen.  During the course of four hours, someone maxed out several CC and even took cash advances on his cards, They cleaned out his saving and checking accounts.

 

There were several hundreds transactions made, and most of them were for small amounts and they went through with no problems and were not flagged.

 

His credit union sent verification requests to his email and to his phone, and the thief who had possession of the phone approved the transactions.

 

When it was all said and done, he was out nearly $30,000.

 

My cousin told me this story about a month ago.  She asked if I had an iPhone...I don't.  I have an android.  She said it was easy to steal money from the info on an IPhone.  

Since I don't have one, I didn't ask how.

 

This thief even got into his locked phone to do this.

 

I would never have a banking icon on my phone.  I always type in an address and don't use many icons.


With icons, thief's know which stores and banks you do business with.

 

Thiefs today are quite knowledgeable and they use tools to make their job easy.

 

You also have to be sure you use a safe Internet connection.  If you use public Internet, you leave yourself wide open for theft.


 

@Carmie 

 

The NY Times or WSJ (I read both) had a story about this scam.  People watch the cellphone user enter his or her password, then steal the phone.

 

The scam is that they steal the cellphone password.  They may ask you to show them a picture or something on your phone, and then watch you enter the password.  Then they steal the phone.

 

The recommendation is that, if someone steals one's phone, report it immediately to apple to lock your apple id or something, not sure what, that scammers can use to access all of one's accounts.  

 

I keep my iphone on my body at all times when I am out and about, and avoid typing my password when someone can see.  Maybe cover the typing with body and hand if possible.  I see people leave their phones on tables at events.  Not a great idea, even if one thinks one knows everybody.

 

ETA:  I just remembered a user can take steps to protect the iphone data by going to icloud dot com if an iphone is lost or stolen.

- Sign in to iCloud.com/find.
- Select your iPhone or iPad. If available, the map zooms in on your device's location.

- Select Mark As Lost, then follow the onscreen instructions to leave a phone number and message.
- Select Activate to lock your iPhone or iPad with its existing passcode. If you don't have a passcode set, you're asked to create one.

Apple has more tools to protect accounts.

Google to learn what you need to protect yourself.  

Esteemed Contributor
Posts: 5,643
Registered: ‎08-28-2010

Re: QVC does not protect your payment info.

Have your bank issue you a new card.

Valued Contributor
Posts: 585
Registered: ‎03-11-2010

Re: QVC does not protect your payment info.

I  once had my debit card number stolen. As soon as I realized this, I contacted my bank. The person whom I spoke to went doesn a list of charges and asked which of them were mine. One was to Bravo Supermarket in Miami. I told her I hadn't been to Miami in 30 years! I didn't have to pay for any of the charges that weren't mine.

 

I had been using my debit card instead of a charge card because the money comes out of my account immediately rather than after I get a big credit card bill, the amount of which can be a shock. But after my debit card experience I stopped using it and only either pay cash or use a charge card. I had been using a debit card to pay my bill at restaurants. I suspect some server copied it down.

Respected Contributor
Posts: 2,687
Registered: ‎03-10-2010

Re: QVC does not protect your payment info.

[ Edited ]

@Niners   If your payment info is stored on your PC, scammers may be getting the info from there, not necessarily from QVC.  I don't keep any kind of credit card info on my PC or phone.