Reply
Regular Contributor
Posts: 227
Registered: ‎08-30-2020

Re: QVC SOCIAL TEAM DESERVES A MEDAL!

I agree.  I ordered a KitchenAid chopper awhile back and received a case of four choppers!  There was no invoice in the box, so I called Customer Service and they promised to send me a label to return three of the choppers.  I never got the label, so I saw the Social Team recommendation in here and contacted them.  In no time flat, they arranged for a UPS pickup.  Awesome service.

 

Super Contributor
Posts: 375
Registered: ‎07-15-2010

Re: QVC SOCIAL TEAM DESERVES A MEDAL!

I agree. They are always so helpful. And they reply back very fast.

Honored Contributor
Posts: 31,698
Registered: ‎03-10-2010

Re: QVC SOCIAL TEAM DESERVES A MEDAL!

I would agree.  I had a return issue and e-mailed CS this morning.  In a very short time, my issue was resolved by Kim.  I don't for a minute believe this was the fault of QVC but rather USPS. 

Esteemed Contributor
Posts: 5,649
Registered: ‎03-10-2010

Re: QVC SOCIAL TEAM DESERVES A MEDAL!

I agree. Whenever I have had to email them, they are quick to respond and if I have done live chats, they are always pleasant and courteous. 

Super Contributor
Posts: 256
Registered: ‎05-25-2019

Re: QVC SOCIAL TEAM DESERVES A MEDAL!

I am happy to see this topic. i agree that the QVC Social Team is really terrific. They go the extra mile in solving all our problems. and they do it, with few if any kudos from the customers. So thank you for what you are doing. 

Honored Contributor
Posts: 36,671
Registered: ‎03-09-2010

Re: QVC SOCIAL TEAM DESERVES A MEDAL!

they do a fabulous job in regards to orders, customer service issues, AND handling these forums. one of the brightest parts of the QVC organization!

**********************************************
"I would prefer even to to fail with honor than win by cheating." - Sophocles
Valued Contributor
Posts: 582
Registered: ‎04-08-2019

Re: QVC SOCIAL TEAM DESERVES A MEDAL!

How do I contact the social team?

Dogs are God's most perfect creatures. Angels here on earth to teach us to be better humans.
QVC Customer Care
Posts: 658
Registered: ‎06-14-2015

Re: QVC SOCIAL TEAM DESERVES A MEDAL!


@SapphireGal wrote:

How do I contact the social team?


Hi @SapphireGal - we can be reached at QVCSocialTeam@qvc.com - thank you for asking and we look forward to hearing from you. Kim

Honored Contributor
Posts: 34,885
Registered: ‎06-11-2011

Re: QVC SOCIAL TEAM DESERVES A MEDAL!

More excellent service and prompt reply from Social Team Member @Paulette-QVC . Thanks so much for your help this evening. 🙂 👍