Customer Care

[JayCatastrophic]

So I placed an order last week for a PS5 Bundle for my daughters. I then had to edit the order so I could request Priority Shipping, which was an extra $41. Because of this, they had a Pre-Auth of $137 on my card as well as one for $145 due to the edit. It made me broke all weekend but I toughed it out because it was worth it. I get my girls once a month n this was for their Christmas. I check back this morning and the Pre-Auths fell off but now I noticed in tracking, right b4 it got here, QVC requested a Return To Sender so now the package is being held. I called the number I was told to call 5+ different times, left the appropriate messages n info, yet QVC refuses to return the call or correct what they did. If QVC is going to play games, I will be contacting the Better Business Borough, the States Attorney General, as well as my Senator & a few others regarding this. I will let ALL my followers know what QVC did here today n direct them to NEVER order from here again. They better correct this and FAST.

[Janey2]

Looks like a fake post which shows up occasionally. The wording is always the same. Complaints are almost the same. 

[50Mickey]

The OP's nickname says it all. 

[Nightowlz]

There may be an issue with your payment since you had two pre-auth with no room left on card is what it sounds like. Check it out.

When I ordered my LG OLED TV several years ago not from Q my order was held up. The Credit Union wanted me to verify I was making the purchase since it was $1500. They called DH's cell but he didn't answer because we didn't know who it was.

[KKJ]

Yep, has troll written all over it.

[Etoile308]

There is the possibility that it's a poster unaware of industry standards when it comes to using debit cards.

The hold would have been placed regardless of the shipping change. When using a debit it can impacts those needing access to those funds. That's why I don't understand people not wanting to use a credit card, especially a card that gives you some type of cash-back or reward points.

I wonder if there's an added layer of caution on QVC's part if this is a first time customer attempting to buy a high ticket item using a debit with Easy Pay. 

I wonder if ALL the OP's followers are interested in the outcome.

[Kachina624]

Every year we go through this with people trying to buy video games and equipment, just like clockwork.  There obviously was a credit card problem of some sort.

One thing's  for certain, we can't fix it as we're just a bunch of customers. 

[Barbara-QVC]

Hi @JayCatastrophic 

I am sorry for your frustration. Notes on your account that you spoke with a representative on chat earlier today and also that a voice mail was left for you with the contact information to call us back.

If you still need assistance please email your order info to QVCSocialTeam@qvc.com.

Barb

[LizzieInSRQ]

Senator. LOL

[Venezia]

I just don't get all the threats before a company has a reasonable chance to sort something out.

And "I'll tell all my followers"?  How many is that?  Are you someone we should know? SMH.

Right now, I'm overdue for a refund from another company, but so far I haven't made any threats.  I've emailed them and will wait for a response.  If I don't get that, then it's time to report the company.  (I don't have any followers.)