Customer Care

[Pinkstylus]

I Purchased a Veranda Living 84" Round Indoor/Outdoor Rug last June 6th! It is June 12th today, and it is still IN PROCESS! EDD is June 13th, and you expect me to receive this on said EDD or even a day after???? I called Customer Service a total four to five times last week and this week! They could not CANCEL the order, neither could I cancel my order.....They could only tell me that it is still in Process....UNTIL I told them to call your QVC WAREHOUSE and ask what is happening with my order! Never got an email or a call what has happened to the order placed last June 6th. All they keep saying is " I'm sorry for the inconvenience'!!!! Goodness gracious! I am very much disappointed, that you place an order...it is still in process after many days....no call, no mail, no call back from the complaint you have made! So, up to this moment, MY ORDER is STILL IN PROCESS!!!! After calling Customer Service and still no solution, I had to go write this here, HOPING QVC would read it and find out what has happened to my ORDER! Or better yet, PLEASE CANCEL MY ORDER TODAY!

[2blonde]

@Pinkstylus  Most likely it's being shipped directly from the manufacturer.  Unfortunately, they have no way of canceling it once the order is sent to the manufacturer.

[Susan-QVC]

@Pinkstylus  I am so sorry for your frustration, I will definitely pass it along.  As for the order, our internal systems show your order is loaded to ship.  I would expect you to see the status change to shipped by tomorrow morning.

My apologies again, I wish there were more info to provide.

Susan Q-Social

[fthunt]

You ordered it on June 6 of this YEAR?   That was ONLY 6 days ago.  And it was a large rug.... NOT letter size?

[Peaches McPhee]

What's the rush?  They say they will ship in 7-10 business days; it's only been 6 calendar days.   This ain't Amazon Prime.

[Krimpette]

They never promise anything other than 7-10 days, I believe.  Just relax.  Your item will likely arrive within the promised time frame.  Just be a little more patient.

[CAcableGirl2]

@Pinkstylus  LOL, I have two pair of sandals that have been processing for 10 days.  I am wondering how long it takes to put two pair of sandals in a small box and stick a label on it.  

Maybe they need more help in their shipping department.

[SarahW]

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@2blonde wrote:

@Pinkstylus  Most likely it's being shipped directly from the manufacturer.  Unfortunately, they have no way of canceling it once the order is sent to the manufacturer.

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It shouldn't matter where it's shipping from; if an item sits "in process" for days on end a customer should have the ability to cancel that order.   (And oddly, when I have received merchandise shipped from a manufacturer it usually comes much faster than from Q's warehouse.)  

[Pinkstylus]

Thank you everyone! Appreciate each of your comments. After I wrote this Post, I went to check my Account Orders.....QVC HAS SHIPPED the item TODAY and will be ARRIVING TOMORROW! Thank you QVC Customer Care!