Customer Care

[Susan Louise]

It would be nice if QVC would update the situation on the shipping issues they have been experiencing there.

I'm still waiting on an order that was placed on 5/3 for a pair of mocha sandals that are still in 'preparing your order' mode.

[OutOfTheBlue]

I have an order from 4/28 that is still "IN PROCESS", so that's 15 days of: IN PROCESS.

Item is not out of stock, and not backordered.

Go figure. 

[Kachina624]

@Susan Louise.  They never mention shipping problems and probably never will.  It's like a company secret, although, I think most customers would be.

sympathetic if they were told what's going on.

During the pandemic i got information from a shipping industry newsletter which explicitly described all the problems.

[Kachina624]

@OutOfTheBlue.  Contact the mods, including your order number, and ask them to check on your order.

Qvcsocialteam@qvc.com 

[Susan Louise]

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@Kachina624 wrote:

@Susan Louise.  They never mention shipping problems and probably never will.  It's like a company secret, although, I think most customers would be.

sympathetic if they were told what's going on.

During the pandemic i got information from a shipping industry newsletter which explicitly described all the problems.

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@Kachina624  That's just it...

I keep hoping it still shows on their end my order still exists and not lost or stuck in a 'cloud'...so to speak

IT issues.

The item is certainly not something I can't live without, but I'm starting to wonder if I should be keeping an eye out to reorder at sometime in the future. Sadly for me, the item is currently out of stock in my size...another reason for my concern.

[JudyL]

@Susan Louise - I placed an order on April 26th that was coming from Ontario and it didn't ship until this past Friday, 5/9.  I had been told by the Mods about the shipping problems so figured I'd get it eventually.  An order that I placed that was supposed to ship on May 5 as an advance order, is still showing "in process" so I'm thinking it must be coming from Ontario too.

[Susan Louise]

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@JudyL wrote:

@Susan Louise - I placed an order on April 26th that was coming from Ontario and it didn't ship until this past Friday, 5/9.  I had been told by the Mods about the shipping problems so figured I'd get it eventually.  An order that I placed that was supposed to ship on May 5 as an advance order, is still showing "in process" so I'm thinking it must be coming from Ontario too.

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@JudyL   Thanks for posting about the timeline on your order. I don't feel so worried now.

I'll just have to be more patient...

[Parischic]

I placed an order on 4/28 it was in process until 5/10 now it's in preparing your order. I called CS and the rep said they are having a problem with their Ontario warehouse and she has no idea when it will ship. This happened to me in March. I'm done with shopping at Q

[jewel-maven]

@Susan Louise  Must be the same sandals I ordered on 05-04-

2025 and still! 🤔🤷‍♀️

Skechers Slip-ins Washable Knit Ultra Flex 3.0 Mocha 7 Wide Preparing Your Order on 05/04/2025

Mocha 7 Wide

Preparing Your Order

[Susan Louise]

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@jewel-maven wrote:

@Susan Louise  Must be the same sandals I ordered on 05-04-

2025 and still! 🤔🤷‍♀️

Skechers Slip-ins Washable Knit Ultra Flex 3.0 Mocha 7 Wide Preparing Your Order on 05/04/2025

Mocha 7 Wide

Preparing Your Order

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@jewel-maven   Yes, the same sandals, but I ordered a different size. Glad to know I'm not alone though...