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Trusted Contributor
Posts: 1,782
Registered: ‎08-02-2010

QVC Having problems with refunds

I saw a message from qvc reporting processing refunds. I have been out of pocket for some time. Has this issue been resolved?  I don’t even see conformation of receipt of my returns   Anyone know the status 

Honored Contributor
Posts: 35,477
Registered: ‎03-09-2010

Re: QVC Having problems with refunds

i always get a receipt for items i return.

just recently i had an item that i had returned but had not received a credit for. it was close to a month after i had sent it back.

qvc customer service on these boards helped me get a refund and it was applied a few days after they took care of it.

i am sure they will be able to help you if you tell them which item you returned and when.

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Valued Contributor
Posts: 749
Registered: ‎12-30-2010

Re: QVC Having problems with refunds


@Tobes wrote:

I saw a message from qvc reporting processing refunds. I have been out of pocket for some time. Has this issue been resolved?  I don’t even see conformation of receipt of my returns   Anyone know the status 


I dont know what message you are referring to but they are terrible with returns-

I retunred 2 items they recieved on the 15rh and still have not been processed.

They bever seem to have a problem charging things right away though-

Its extremely frustrating

Respected Contributor
Posts: 2,710
Registered: ‎03-19-2010

Re: QVC Having problems with refunds

I returned 2 Logo tops, and it show RETURNED on my account, but I just checked my Q card account and the credit is NOT THERE yet.  I returned these tops the beginning of June.  How long should it take to process the credit?

 

QVC Customer Care
Posts: 2,774
Registered: ‎06-14-2015

Re: QVC Having problems with refunds

@Tobes

Please send an email to QVCSocialTeam@qvc.com and include the items that you have returned and are awaiting refunds on. I will track them down for you.

Beth QVC

QVC Customer Care
Posts: 2,774
Registered: ‎06-14-2015

Re: QVC Having problems with refunds

@nyc1

Hello, are you referring to the 2 LOGO by Lori Goldstein short Sleeve Knit Top with Asymmetric Hems, rosebud and black? They were refunded to a different payment method.

Beth QVC

 
Respected Contributor
Posts: 2,710
Registered: ‎03-19-2010

Re: QVC Having problems with refunds

@Beth-QVC Thank you so much.