Customer Care

[Donna0303]

I looked at my credit card statement again today, and yet again QVC has billed me for an item I canceled on 5/20/2020 and received ermail confirmation on 5/20 of the cancellation.  QVC has put through this order again on June 19th.  This is the 5th time they have put through the same order since it was canceled.

I have contacted QVC 8 times----email and telephone.  It is important to note that QVC has not answered one email sent to customer care in 30 days.  NOT ONE.

I hjave now no choice but to escalate the issue to the FDIC as QVC will not stop charging, using a monetary instrument fraudulently, despite numerous attempts to contact them.

[Sooner]

And also it is sometimes a long time before returned things vanish from the easy pay list too.  You can still be paying on things returned. 

I am making payments on pants not shipped for at least 6 weeks, but I'm paying and can't cancel.  

[Donna0303]

Hi--thank you for responding, they keep putting through the same order.  They just put it through again a couple days ago.  It was canceled a month ago.  They will not respond to emails or rectify over the phone.  I get "we will investigate"---then crickets.

[Tori3569]

Why not just call your credit card company and dispute the charge?   That's the first thing I would have done.

[Donna0303]

You are right.  After being with QVC for 20 years, I guess I was hopeful they would take care of the issue. I was wrong.

[millieshops]

@Donna0303Have you tried an email to the mods?  

[Love my grandkids]

@Donna0303 First, the FDIC won't get involved, don't waste your time.

Second, this is the best way to contact the Mods and Social Team who handle this kind of thing;

QVCSocialTeam@qvc.com

I don't *think* that the email address shown on the website works.

[Donna0303]

I will---thank you.

[Donna0303]

Thank you!  I will do that now.

[Love my grandkids]

@Donna0303 I hope you get satisfactory results!