Customer Care

[ajsidney12]

I posted to the Beauty Forum and did not receive a response from my fellow shoppers:

Westmore Beauty 2 Minute Holloywood Eyes Mascara shipped without plastic wrapping, but the Eye Brow gel was wrapped. Can someone please let me know if they both should be wrapped. I do not want a used (open) product.  Many other mascaras are shipped without wrapping, but I found this odd that one product was wrapped and the other was not. I do not want to waste the money to return it, if this is how they were all shipped. 

[Mistreatedbycs]

Why aren't you calling Customer Service?

I'm sure you would get a faster answer.

[Anonymous]

Hi @ajsidney12, I will see if Product Information can answer your question. I will get back to you when I get an answer. 

[Anonymous]

Hi @ajsidney12, I see you posted in the Beauty Forum and another poster stated her kit came with the mascara in plastic. If you would like to send your kit back for a replacement we do have them available. I am so sorry for the dissappointment this has caused. Please email us at QVCSocialTeam@qvc.com if you would like us to arrange for a replacement to be sent.