Reply
Frequent Contributor
Posts: 107
Registered: ‎08-18-2016

QVC Customer Service Phone lines

Tried multiple times to reach QVC Customer Service... The lines disconnect each time.  Cannot get through

What is going on?  Also so many items are delayed or suddenly backordered.  My guess is QVC is selling items that are not even in their warehouses yet.

Honored Contributor
Posts: 13,453
Registered: ‎11-24-2013

Re: QVC Customer Service Phone lines

@Hoping for the best You can email to:

 

QVCSocialTeam@qvc.com

 

They are very quick to respond. Send all your info including account info.

Frequent Contributor
Posts: 107
Registered: ‎08-18-2016

Re: QVC Customer Service Phone lines

Phone lines are one thing. At least leave a message of technical difficulty if there are phone issues instead of constantly cutting off customers.    Email is not always responsive, Chat takes too long.

 

Honored Contributor
Posts: 69,272
Registered: ‎03-10-2010

Re: QVC Customer Service Phone lines

Yes, delays are being caused by transportation and supply chain shortages.  According to the latest report issued by US Intelligence this week, this and many other pandemic repercussions could last for years.   Better get used to it. 

 

FYI the above email does work and it isn't unreliable or slow. 

New Mexico☀️Land Of Enchantment
Honored Contributor
Posts: 13,453
Registered: ‎11-24-2013

Re: QVC Customer Service Phone lines

@Hoping for the best You're mistaken about this particular email.

 

There are tons of posts praising the speed with which the social team responds.

 

It's up to you. If you DO want a response, send the email.

Occasional Contributor
Posts: 5
Registered: ‎03-17-2015

Re: QVC Customer Service Phone lines

Same, 5 phone calls for a customer service rep and I just get disconnected. Even Chat Live doesn't bring any CS online. Frustrating.

Honored Contributor
Posts: 13,453
Registered: ‎11-24-2013

Re: QVC Customer Service Phone lines

@SweetCaroline Use the email I posted above.

 

The Social Team is VERY responsive!

Honored Contributor
Posts: 69,272
Registered: ‎03-10-2010

Re: QVC Customer Service Phone lines

@SweetCaroline    You were given an email address to contact for help.  Quit complaining and USE IT! 

New Mexico☀️Land Of Enchantment
Honored Contributor
Posts: 41,224
Registered: ‎03-09-2010

Re: QVC Customer Service Phone lines

i use the email all the time with EXCELLENT response times.

 

i also use facebook messenger to message QVC. they are also pretty quick to respond, answer questions, handle issues.

 

just called 18003451515 and pressed "0" and got a customer service representative right away.....no wait at all.

********************************************
"The world is a dangerous place, not because of those who do evil, but because of those who look on and do nothing." - Albert Einstein