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Frequent Contributor
ErikaShops365
Posts: 87
Registered: ‎06-30-2016

Re: QVC Chat

‎07-23-2016 05:59 PM

@libbyannE wrote:

Not sure I understand why you need to chat before returning something. I stick the label on, and off it goes. When I need to call, I call customer service, and they always verify my full name. Why wouldn't they?

There are still a lot of people who prefer to use the phone to place orders instead of using the website or the app.  That's their preference.

 

I prefer to use the website and/or app and when I have a question, it's easier for me to do online chat.  The written replies can be saved in case there is an issue.  That's my preference.

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