Frequent Contributor
Posts: 87
Registered: ‎06-30-2016

@libbyannE wrote:

Not sure I understand why you need to chat before returning something. I stick the label on, and off it goes. When I need to call, I call customer service, and they always verify my full name. Why wouldn't they?

There are still a lot of people who prefer to use the phone to place orders instead of using the website or the app.  That's their preference.


I prefer to use the website and/or app and when I have a question, it's easier for me to do online chat.  The written replies can be saved in case there is an issue.  That's my preference.